Shop Dispatcher

Midwest Transit Equipment•Otto, IL

81d•Onsite

About The Position

Midwest Transit Equipment seeks qualified Full Time Shop Dispatcher for our Kankakee, IL location. For over 50 years, we have been known for our honesty and integrity in our dealings with both our manufacturers and customers. We take pride in our reputation for offering quality vehicles, exceptional service and affordable prices. We strive to emphasize excellence through our attention to detail and our quality service. We maintain thousands of vehicles at eight locations in five states and over 300 employees committed to providing safe, comfortable and reliable transportation for our customers around the world.

Requirements

High School Diploma or equivalent
Experience in the Medium/Heavy Duty truck, automotive industry
Problem solving skills
Strong customer service skills
Excellent verbal and written communication skills
Demonstrated proficiency in MS Office (Word, Excel, Outlook)
Strong attention to detail
Must be able to work under pressure and meet deadlines
Ability to work independently

Responsibilities

Assign jobs to technicians based on workload and technician location.
Prepare, update, and dispatch the daily work orders.
Gather and maintain work orders and documentation
Ensure job completion and invoice customers when the jobs are completed
Understand and ensure compliance with all International and vendor policies and warranty procedures
Properly document all warranty claims and track all warranty parts
Provides warranty update information to service staff and technicians as needed.
Ensures that all warrantable repairs are documented
Attend all Service Staff meetings as required.
Provide excellent customer service
Look up warranty history and potential open recalls on buses
Code RO’s for proper billing; customer, warranty, or company code
Track service work orders from start to finish
Properly document all work orders
Communicate with Parts Dept and Service Technicians to make sure everything needed is on hand
Contact manufacturers for warranty approvals, issues, goodwill, and repair assistance
Keeps updated on all warranty policies and product changes
Other duties as assigned