Shop Foreman/Dispatcher

Acura of Avon•Canton, CT

11d

About The Position

Acura of Avon, a member of Lorensen Auto Group, is seeking an experienced Shop Foreman/Dispatcher to coordinate and schedule service work so repairs are completed efficiently and on time. The role manages technician assignments, monitors vehicle workflow, anticipates bottlenecks, and supports communication between service advisors and technicians. It calls for strong organization, planning, and the ability to manage changing priorities in a fast-paced environment. Experience in process improvement, operations, or manufacturing is a plus. Lorensen Auto Group describes its workplace as collaborative, with hands-on management, an open-door General Manager, investment in employees, and frequent promotion from within. The company is an Equal Opportunity Employer and states that employment decisions are based on business needs, job requirements, and individual qualifications.

Requirements

Strong organizational and time-management skills.
Ability to balance multiple tasks and priorities in a fast-paced environment.
Excellent communication and problem-solving skills.
Proficiency with scheduling tools and basic computer applications.
High attention to detail and a methodical approach to planning.
Strong interpersonal skills to coordinate between multiple departments.

Nice To Haves

Experience in process improvement, operations, or manufacturing environments.
CDK experience.
Comfort working in a dynamic environment with frequent changes.

Responsibilities

Assign repair orders to technicians based on skill level, availability, and job complexity.
Monitor vehicles' progress through the service process to keep work on track and meet deadlines.
Anticipate bottlenecks and adjust schedules to maintain efficiency, particularly for larger or more complex jobs.
Serve as the primary point of contact between service advisors and technicians to promote clarity and minimize delays.
Apply organizational and planning skills to streamline operations and improve turnaround times.
Maintain accurate records of work assignments, job status, and completion times.
Support the service team in delivering timely, high-quality service to customers.