Shop Foreman

Hendrick • Duluth, MN

2d • Onsite

About The Position

The Shop Foreman assists and supervises technicians in identifying necessary vehicle service and performing repair, service, and maintenance work. This role has direct supervisory responsibilities and is performed primarily in the dealership service area, with frequent interaction with customers, service advisors, and the service manager.

The position requires automotive service or technical experience, or commensurate training, and thorough knowledge of automotive parts and systems. The foreman must be able to diagnose and remedy vehicle problems, communicate effectively, follow technical instructions, and use the company timekeeping system. A valid driver’s license is required. Management or supervisory experience is desired.

The role requires regular and predictable attendance. Scheduled shifts may include evenings, weekends, and holidays. Work involves movement around vehicles and working in various physical positions, with possible exposure to loud noise, vibration, exhaust fumes, and other service and repair conditions. The employee must be able to lift up to 50 pounds.

Requirements

• High school diploma.
• Prior automotive service or technical experience, or commensurate training.
• Five or more years of desired work experience, as indicated in the posting.
• Valid driver’s license.
• Basic computer skills to use the timekeeping system.
• Ability to learn the parts department computer inventory and ordering system.
• Excellent interpersonal skills.
• Thorough knowledge of automotive parts and systems.
• Ability to diagnose and remedy vehicle problems.
• Ability to understand and follow instructions and technical manuals.
• Ability to communicate effectively with customers and company personnel.
• Ability to read and comprehend instructions, correspondence, and memos.
• Ability to present information effectively in one-on-one and small-group situations.
• Ability to add, subtract, multiply, and divide.
• Ability to apply common-sense understanding to carry out instructions and handle standardized situations.
• Regular and predictable attendance.
• Ability to lift up to 50 pounds and perform the physical activities described, including standing, walking, handling objects, reaching, and stooping, kneeling, crouching, or crawling.

Nice To Haves

• Management or supervisory experience.

Responsibilities

• Assign work to technicians and follow up on work in progress.
• Assist and supervise technicians on the job.
• Examine customer vehicles.
• Estimate repair costs.
• Perform vehicle repairs and maintenance.
• Document services performed.
• Perform services efficiently and according to dealership guidelines.
• Follow dealership and manufacturer service guidelines.
• Request necessary parts.
• Maintain the dealership-prescribed standard for hours per repair order written.
• Ensure all documents are accounted for before cashier handling.
• Administer safety and housekeeping policies and procedures.
• Review hard-copy work orders to ensure all work has been performed.
• Maintain customer satisfaction index (CSI) at or above company standards.
• Maintain an organized, clean, and safe work area.
• Participate in required training.
• Record all hours worked accurately in the company timekeeping system.
• Follow safeguards rules and regulations.
• Demonstrate the company’s Core Values and comply with company policies and procedures.
• Observe applicable federal, state, local, and company safety rules and regulations.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED