Shop Foreman

Hendrick Automotive Group•Duluth, MN

8d•Onsite

About The Position

The Shop Foreman assists and supervises technicians in identifying necessary vehicle service and performs vehicle repair, service, and maintenance work. The role has direct supervisory responsibilities and is performed primarily in the dealership service area, with frequent interaction with customers, service advisors, and the service manager. The position requires prior automotive service or technical experience, or commensurate training, and thorough knowledge of automotive parts and systems. The successful candidate can diagnose and remedy vehicle problems, communicate effectively, follow technical instructions, and use basic computer tools for timekeeping and learn parts inventory and ordering systems. Management or supervisory experience is desired. A high school diploma and a valid driver’s license are listed as desired qualifications. The employee must be able to lift up to 50 pounds and perform tasks involving standing, walking, handling, reaching, and stooping, kneeling, crouching, or crawling. Work involves movement around vehicles and the safe operation of power tools and test equipment, with possible exposure to loud noise, vibration, exhaust fumes, and other service and repair conditions. Regular and predictable attendance is required; scheduled shifts may include evening hours, weekends, and holidays. The role requires adherence to dealership and manufacturer guidelines, company policies, and applicable safety rules. The employee is expected to demonstrate the company’s stated core values, including servant leadership, teamwork through trust and respect, integrity, commitment to customer enthusiasm, passion for winning, accountability, and continuous improvement. Other duties may be assigned, and the job description may be revised at the company’s discretion.

Requirements

High school diploma is listed as the desired education level.
Prior automotive service or technical experience, or commensurate training.
Five or more years of desired work experience.
Thorough knowledge of automotive parts and systems.
Ability to diagnose and remedy vehicle problems.
Excellent interpersonal skills.
Valid driver’s license is listed as desired.
Basic computer skills to use the timekeeping system, with ability to learn parts department inventory and ordering software.
Ability to understand and follow instructions and communicate effectively with customers and company personnel.
Ability to read and comprehend instructions, correspondence, and memos, and present information effectively in one-on-one and small-group situations.
Ability to add, subtract, multiply, and divide.
Ability to use common-sense reasoning, deal with standardized situations, and understand and follow technical manuals.
Ability to lift up to 50 pounds and perform the stated physical activities.
Regular and predictable attendance.

Nice To Haves

Management or supervisory experience is desired.

Responsibilities

Assign work to technicians and follow up on work in progress.
Assist and supervise technicians on the job.
Examine customer vehicles.
Estimate repair costs.
Perform vehicle repairs and maintenance.
Document services performed.
Perform services efficiently and according to dealership guidelines.
Follow dealership and manufacturer service guidelines.
Request necessary parts.
Maintain the dealership-prescribed standard for hours per repair order written.
Ensure all documents are accounted for before cashier handling.
Administer safety and housekeeping policies and procedures.
Review hard-copy work orders to ensure all work has been performed.
Maintain CSI at or above company standards.
Maintain an organized, clean, and safe work area.
Participate in required training.
Accurately record all hours worked in the company timekeeping system.
Follow Safeguards rules and regulations.
Demonstrate the company’s core values and comply with company policies and procedures.
Observe federal, state, local, and company safety rules and regulations while performing duties.
Perform other duties as assigned.