Shop Foreman

McCluskey Automotive • Indianapolis, IN

1d • Onsite

About The Position

The Shop Foreman oversees daily shop operations at a fast-paced, high-volume Chevrolet-Buick-GMC dealership and serves as the service department’s technical leader. The role focuses on efficient workflow, quality repairs, compliance with GM standards, technician support, productivity, and customer satisfaction. The Shop Foreman reports to the Service Director and is located in Cincinnati, Ohio. Relocation assistance is provided.

Responsibilities include managing workflow and repair-order assignments, tracking productivity and cycle times, supporting technicians with advanced diagnostics, overseeing repair quality and warranty documentation, and coaching and training the team. The position also enforces safety standards, maintains an organized shop, and collaborates with Service Advisors, Parts, and management. The schedule is Monday through Friday, with Saturday availability required.

Requirements

• At least 10 years of experience in a high-volume automotive repair shop.
• Proven leadership experience as a Lead Technician, Shop Foreman, or in a similar role.
• Strong diagnostic and electrical troubleshooting skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong interpersonal skills and a servant-leadership style.
• Monday-to-Friday schedule with Saturday availability.
• Ability to stand, walk, and work in a shop environment for extended periods.
• Ability to lift up to 50 pounds.
• Comfort working in a fast-paced, production-driven setting.

Nice To Haves

• GM dealership experience.
• GM Master Technician or equivalent certifications.
• ASE Master Technician certification.
• Experience with GM warranty procedures, documentation, and audits.
• Familiarity with dealership DMS systems such as Tekion, CDK, or Reynolds & Reynolds.

Responsibilities

• Manage and optimize daily workflow in a high-volume service environment.
• Assign repair orders based on technicians’ skill levels and workloads.
• Monitor cycle time, productivity, and efficiency against dealership targets.
• Dispatch and prioritize work, including warranty and internal repairs.
• Provide advanced diagnostic and repair support to technicians.
• Act as the escalation point for complex vehicle issues.
• Ensure repairs are completed correctly the first time and comply with GM standards.
• Stay current on Chevrolet-Buick-GMC and GM technical bulletins, recalls, and service updates.
• Perform or oversee quality inspections before vehicle delivery.
• Ensure warranty repairs meet GM documentation and audit requirements.
• Reduce comebacks and improve repair quality.
• Exceed GM Net Promoter Score (NPS) benchmarks.
• Mentor, coach, and train technicians to improve skills and certifications.
• Support GM training initiatives and ASE advancement.
• Promote accountability, professionalism, and teamwork.
• Enforce dealership safety policies and OSHA standards.
• Maintain a clean, organized, and efficient shop environment.
• Ensure proper tool usage and equipment maintenance.
• Collaborate with Service Advisors, the Parts Department, and management.
• Assist with estimating, technician productivity tracking, and problem resolution.
• Support customer satisfaction efforts when technical explanations are required.

Benefits

• Relocation assistance.
• Medical, dental, and vision benefits.
• Voluntary benefits.
• Paid time off upon hire.
• Paid company holidays.
• 401(k) with conditional employer match after six months of employment.
• Growth potential.
• Automotive discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed