Shop Foreman
About The Position
The Shop Foreman oversees daily shop operations in a fast-paced, high-volume Chevrolet-Buick-GMC dealership and serves as the service department’s technical leader. The role ensures efficient workflow, quality repairs, and adherence to GM standards. The Shop Foreman supports technicians through coaching, diagnostic assistance, and process management while promoting productivity, repair quality, and customer satisfaction. The position manages workflow and repair-order dispatch, provides advanced technical support, oversees quality inspections and warranty compliance, and develops technicians through mentoring and training. It also enforces safety requirements, maintains an organized shop, and collaborates with Service Advisors, the Parts Department, and management. Relocation assistance is provided.
Requirements
- Minimum of 10 years of experience in a high-volume automotive repair shop.
- Proven leadership experience as a Lead Technician, Shop Foreman, or in a similar role.
- Strong diagnostic and electrical troubleshooting skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong interpersonal skills and a servant leadership style.
- Availability Monday through Friday and Saturday.
- Ability to stand, walk, and work in a shop environment for extended periods.
- Ability to lift up to 50 lbs.
- Comfort working in a fast-paced, production-driven setting.
Nice To Haves
- GM dealership experience.
- GM Master Technician or equivalent certifications.
- ASE Master Technician certification.
- Experience with GM warranty procedures, documentation, and audits.
- Familiarity with dealership DMS systems such as Tekion, CDK, or Reynolds & Reynolds.
Responsibilities
- Manage and optimize daily workflow in a high-volume service environment.
- Assign repair orders based on technicians’ skill levels and workloads.
- Monitor cycle time, productivity, and efficiency to meet or exceed dealership targets.
- Ensure proper dispatching and prioritization of warranty, internal, and other repairs.
- Provide advanced diagnostic and repair support to technicians and serve as the escalation point for complex vehicle issues.
- Ensure repairs are completed correctly the first time and comply with GM standards.
- Stay current on Chevrolet-Buick-GMC and GM technical bulletins, recalls, and service updates.
- Perform or oversee quality inspections before vehicle delivery.
- Ensure warranty repairs meet GM documentation and audit requirements.
- Reduce comebacks and improve repair quality; exceed GM Net Promoter Score (NPS) benchmarks.
- Mentor, coach, and train technicians to improve their skills and certifications.
- Support GM training initiatives and ASE advancement.
- Promote accountability, professionalism, and teamwork.
- Enforce dealership safety policies and OSHA standards.
- Maintain a clean, organized, and efficient shop environment.
- Ensure proper tool usage and equipment maintenance.
- Collaborate with Service Advisors, the Parts Department, and management.
- Assist with estimating, technician productivity tracking, and problem resolution.
- Support customer satisfaction efforts when technical explanations are required.
Benefits
- Relocation assistance.
- Medical, dental, and vision benefits.
- Voluntary benefits.
- Paid time off upon hire.
- Paid company holidays.
- 401(k) with a conditional employer match after 6 months of employment.
- Growth potential.
- Automotive discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
