Shop Foreman/Dispatcher

Acura of Avon•Canton, CT

10d

About The Position

Acura of Avon, a member of Lorensen Auto Group, is hiring an experienced Shop Foreman/Dispatcher. The Service Dispatcher coordinates and schedules service work to support efficient workflow and timely repair completion. The role calls for strong organization, multitasking, and proactive planning, with process improvement, operations, or manufacturing experience considered useful for maintaining smooth operations. The dispatcher assigns repair orders to technicians, monitors vehicle progress, anticipates bottlenecks, and coordinates communication between service advisors and technicians. The role also maintains work records and supports the service team in delivering timely, high-quality customer service. Lorensen Auto Group describes its workplace as collaborative, with hands-on management, investment in employees, and frequent promotion from within.

Requirements

Strong organizational and time-management skills.
Ability to balance multiple tasks and priorities in a fast-paced environment.
Excellent communication and problem-solving skills.
Proficiency with scheduling tools and basic computer applications.
High attention to detail and a methodical approach to planning.
Strong interpersonal skills to coordinate between multiple departments.

Nice To Haves

Experience in process improvement, operations, or manufacturing environments.
CDK experience.
Comfort working in a dynamic environment with frequent changes.

Responsibilities

Assign repair orders to technicians based on skill level, availability, and job complexity.
Monitor vehicle progress through the service process to keep jobs on track and meet deadlines.
Anticipate bottlenecks and adjust schedules to maintain efficiency, particularly for larger and more complex jobs.
Serve as the primary communication point between service advisors and technicians to ensure clarity and minimize delays.
Apply organizational and planning skills to streamline operations and improve turnaround times.
Maintain accurate records of work assignments, job status, and completion times.
Support the service team in delivering timely, high-quality service to customers.