Shipping Coordinator
About The Position
The Shipping Coordinator is a detail-oriented role responsible for processing outgoing shipments accurately and efficiently. The position creates and maintains shipping documentation, coordinates outbound freight, keeps shipment and inventory records current, and works with internal teams to meet customer and compliance requirements. The role also supports receiving and shipping operations, helps improve workflow, and maintains a safe, clean, and organized facility. This is a non-exempt, safety-sensitive position reporting to the Shipping Manager. Work is performed indoors in conditions that may include heat, cold, and production noise. Personal protective equipment is required when performing job functions. The role involves overtime and schedule changes based on company needs, and requires meeting deadlines.
Requirements
- High school diploma or equivalent.
- Proficiency in order picking and order fulfillment processes.
- Experience with inventory management.
- Familiarity with warehouse management systems and Microsoft Office.
- Ability to learn to operate forklifts safely and follow safety requirements.
- Ability to learn to read drawings and prints to verify products.
- Strong attention to detail in shipping and receiving tasks.
- Excellent organizational skills and ability to manage multiple tasks in a fast-paced environment.
- Ability to count, read, and interpret purchase orders.
- Ability to collaborate effectively in a team and support others in keeping with Fiber Pad’s Core Values.
- Ability to meet the stated physical requirements, including regularly lifting or moving 45–55 pounds; standing and walking continuously on concrete for 8-hour shifts; and using required PPE.
Nice To Haves
- Prefer 1 to 3 years of experience with shipping and receiving systems, including FedEx/UPS, LTL, customer portals, and records verification.
- At least six months of previous forklift experience is preferred.
- Previous distribution center experience is a plus.
Responsibilities
- Create and maintain domestic and international shipping documentation, including Bills of Lading, Certificates of Compliance, Commercial Invoices, and other required documents.
- Coordinate and schedule outbound freight and ground shipments with vendors.
- Work with the Quality Department to complete compliance documentation before shipments.
- Work with Customer Service and Inside Sales to provide tracking numbers and shipment updates, and to troubleshoot and resolve customer complaints.
- Maintain accurate shipment information in the ERP system and customer portals.
- Maintain travelers and material IDs for parts and materials.
- Ensure packages are correctly labeled and prepared for delivery.
- Cross-train to support the Receiving Coordinator and Shipping Technicians.
- Maintain accurate warehouse inventory records and participate in scheduled inventories and audits.
- Safely operate forklifts and reach trucks to move products and place or retrieve items from warehouse racking.
- Follow Quality Management System requirements and applicable certification requirements.
- Collaborate with team members to optimize shipping and receiving workflows and efficiency.
- Follow safety protocols when handling materials and operating equipment.
- Assist with housekeeping to keep the facility clean, organized, and tidy.
- Perform other duties as needed or assigned by leadership.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
