Shipping Coordinator

Enerpac Tool Group Corp • Deer Park, TX

6d • Onsite

About The Position

The Shipping Coordinator coordinates all inbound and outbound shipments for the Enerpac Tool Center. The role ensures accurate, timely, and safe shipment of customer orders, rental equipment, serviced tools, and parts while maintaining inventory accuracy and providing customer support. The coordinator works across customers, service technicians, warehouse personnel, transportation providers, and sales teams to support operational excellence and customer satisfaction.

The position is based in-office Monday through Friday at 320 Deerwood Glen Dr., Deer Park, TX 77536. The schedule includes participation in an on-call rotation, and evenings and weekends may be required.

Requirements

• High school diploma or GED.
• At least 2 years of experience in shipping, logistics, warehouse operations, customer order fulfillment, or supply chain coordination.
• Experience using ERP systems, inventory management systems, and shipping software in a distribution, manufacturing, service, or industrial environment.
• Experience coordinating shipments with parcel and freight carriers, including UPS, FedEx, DHL, and LTL transportation providers.
• Working knowledge of inventory control, receiving, shipping documentation, and warehouse processes.
• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.
• Strong attention to detail and accuracy in order processing, shipment preparation, and inventory records.
• Ability to prioritize multiple tasks and deadlines while ensuring timely and accurate delivery.
• Professional communication and effective collaboration with customers, technicians, carriers, sales teams, and internal stakeholders.
• Ability to take ownership of issues and proactively troubleshoot and resolve shipping, logistics, and inventory challenges.
• Customer-service orientation and a sense of urgency in meeting customer expectations and business commitments.
• Sound judgment and decision-making skills to manage competing priorities and changing operational demands.
• Commitment to maintaining a safe, organized, and compliant work environment and following company policies and procedures.
• Reliability, accountability, and a positive, team-oriented attitude.

Nice To Haves

• Associate degree in Supply Chain, Logistics, Business, or a related field.
• Experience supporting customer orders, rental equipment logistics, or service operations.
• Forklift certification or ability to obtain certification.
• Experience with international shipping, export documentation, and customs requirements.
• Interest in process improvement, efficiency, and operational excellence initiatives.

Responsibilities

• Prepare, schedule, and coordinate domestic and international shipments of tools, equipment, parts, and accessories.
• Generate bills of lading, packing lists, commercial invoices, export paperwork, and carrier labels.
• Select transportation methods and carriers based on customer requirements, delivery schedules, and cost considerations.
• Track shipments and proactively communicate status updates to customers and internal stakeholders.
• Resolve shipping discrepancies, delivery issues, freight claims, and damage reports.
• Process customer orders accurately and ensure shipments meet customer specifications and delivery commitments.
• Verify quantities, serial numbers, and documentation before shipment.
• Coordinate shipment of rental equipment to customer sites and manage return logistics.
• Partner with service technicians to ensure repaired tools are packaged and dispatched promptly.
• Ensure proper storage, packaging, and handling of tools and equipment.
• Ensure compliance with company policies, transportation regulations, customs requirements, and hazardous-material shipping requirements when applicable.
• Maintain shipping records and documentation in accordance with company standards.
• Adhere to safety procedures, participate in continuous improvement initiatives, and support a clean, organized, and safe warehouse environment.
• Serve as a point of contact for shipment-related customer inquiries.
• Coordinate with customer service, operations, sales, and field personnel to meet customer expectations.
• Respond promptly to questions about shipping schedules, tracking information, and delivery status.
• Escalate issues that affect on-time delivery or customer satisfaction.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED