Shipping Coordinator

ND Paper•Middletown Township, PA

9d•Onsite

About The Position

The Shipping Coordinator manages the inbound and outbound flow of finished product from ND Packaging to customers. The role schedules and confirms delivery appointments, coordinates with Customer Service and customers about order status and changes, arranges pickups with dedicated and market/spot carriers, and manages the drop-trailer yard. It links production, customer service, and carriers, supporting on-time delivery and customer satisfaction. The position is primarily office- and desk-based, with regular walking between the office and the shipping floor or yard. Work in those areas may involve periodic exposure to noise, dust, and dock or forklift traffic. Designated PPE is required in production and yard areas. Occasional availability outside standard hours is needed to address time-sensitive carrier or delivery issues.

Requirements

High school diploma or GED required.
Strong phone and written communication skills for daily contact with customers and carriers.
Ability to work under time pressure and manage a high volume of daily appointments and shipments.
Occasional availability outside standard hours to resolve time-sensitive carrier or delivery issues.
Wear designated PPE—safety glasses, hearing protection, safety footwear, and a high-visibility vest—in production or yard areas.

Nice To Haves

Associate's or bachelor's degree in logistics, supply chain, or business.
1–3+ years of experience in shipping, transportation, dispatch, or logistics coordination.
Experience with dedicated fleets, spot/market carriers, or a transportation management system.
Proficiency with Microsoft Excel/Office and ERP or transportation management systems.

Responsibilities

Demonstrate safety as a core value and actively lead the safe execution of work.
Set and confirm delivery appointments based on order-ready dates, customer receiving windows, and transit time.
Coordinate with Customer Service on order status, ship dates, quantities, due dates, and delivery-instruction changes.
Communicate with customers to schedule or reschedule dock appointments and troubleshoot delivery issues.
Track appointment windows and proactively address risks of missed or late appointments, detention charges, and dock rejections.
Maintain accurate appointment and load records in TMS/ERP systems.
Coordinate pickups and deliveries with dedicated fleet and market/spot carriers; tender loads, confirm pickup times, and track shipments through delivery.
Source and negotiate spot-market coverage while balancing cost, service, and on-time performance.
Maintain carrier relationships, monitor on-time performance, and address carrier issues, delays, no-shows, equipment problems, and appointment conflicts.
Ensure BOLs, PODs, load confirmations, and other carrier paperwork are complete and accurate.
Maintain visibility and accurate inventory of empty, loaded, and queued trailers in the drop yard, reconciling yard checks against TMS/ERP records.
Coordinate trailer positioning with the yard/spotter and shipping crew; manage trailer dwell time, pickups, pool needs, swaps, and shortages.
Keep the yard organized and flag trailer damage, maintenance needs, or safety issues.
Partner with Shipping and Production to sequence load-out around production schedules and bay/dock availability.
Monitor and report on-time shipping and delivery performance, identify causes of missed targets, and support corrective actions.
Track freight costs and identify opportunities to reduce spot-market usage, detention, and accessorial charges.
Support month-end and reporting needs related to shipping, freight, and yard activity.
Assist with carrier onboarding, rate confirmations, and basic compliance and insurance documentation.
Communicate proactively across Shipping, Customer Service, Production, and carriers.