Shift Supervisor - Full Time

Trulieve•Boca Raton, FL

9d•Onsite

About The Position

The Shift Supervisor assists the General Manager and Assistant General Manager with leadership and supervision of store personnel, achievement of key performance metrics, and efficient daily store operations. The role ensures regulatory compliance while delivering an exceptional customer experience. The supervisor also performs key-holding duties, including opening and closing procedures, and provides basic supervision of staff and retail processes.

Requirements

High school diploma required.
Prior cash handling experience required.
Must be at least 21 years of age.
Must pass Level 1 and Level 2 background checks.
Must function independently and demonstrate flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies.
Ability to work with patrons of different ages and abilities, including people experiencing emotional distress or displaying a hostile attitude.
Strong interpersonal skills and professionalism to communicate with all levels of management and staff, while maintaining confidentiality and discretion.
Ability to communicate in conversational English to work effectively with customers and team members, operate electronic equipment, comprehend safety procedures, and use telecommunication devices.
Ability to interact respectfully and politely with customers and team members.
Must be able to meet the physical requirements of the position, including moving throughout the facility; handling, pushing, pulling, lifting, carrying, or positioning objects up to 50 pounds; using stools, ladders, or steps; and crouching, stooping, kneeling, or crawling.
Must have visual and auditory acuity, with or without job aids, to perform the position's functions.
Must be available to work evenings, weekends, and holidays; hours are flexible based on store needs.
A valid driver's license and passing an MVR background check are required for delivery locations only.

Nice To Haves

Prior management experience, preferably in retail and/or customer service.

Responsibilities

Assume key-holding supervisor duties related to opening and closing procedures and basic supervision of staff and retail processes.
Maintain visual merchandising in accordance with brand standards.
Ensure consistent compliance with state-specific regulations.
Review and communicate company standard operating procedures (SOPs), ensure compliance, and communicate changes to employees.
Coach, train, and develop team members in company service standards and accountability for meeting objectives.
Monitor and maintain store inventory.
Handle and resolve patient issues and escalations.
Maintain professional working relationships with business partners.
Maintain strict confidentiality and compliance.
Perform other tasks assigned by management.