Shift Supervisor (Full Time)

Hustler Hollywood•Los Angeles, CA

13d•Onsite

About The Position

The Shift Supervisor supports the Store Leadership Team when a manager is absent from the sales floor. The role supervises store staff, promotes customer engagement and sales, represents the brand professionally, maintains store standards, and supports teamwork. The supervisor may hold store keys and open or close the store without management when necessary. The position also requires completing a three-month Shift Supervisor training program.

Requirements

At least 18 years old.
Excellent verbal and written communication skills.
Available to work weekends, including Friday, Saturday, and Sunday.
Commit to two store closings per week, including one Friday or Saturday.
Able to use a retail POS system and inventory scanner.
Able to make change using American monetary units.
Able to complete detailed tasks and projects with minimal direction or supervision.
Strong interpersonal skills and ability to build positive working relationships.
Complete the Shift Supervisor three-month training program.
Able to safely lift 50 pounds without restrictions.
Able to use caution with difficult customers, houseless people, and/or transients and avoid confrontations.

Nice To Haves

At least one year of key holder experience in a retail setting is preferred.

Responsibilities

Support Store Management in generating sales by maintaining a presence on the sales floor and setting the pace and energy while protecting brand integrity.
Hold store keys and open or close the store without management when necessary.
Prioritize customer service and partner with Sales Associates to achieve sales goals and KPIs.
Manage rest and meal break schedules and ensure all zones are covered.
Give timely feedback, coaching, and redirection on customer engagement, selling, and sales floor etiquette.
Help maintain company standards for merchandise presentation, signage, and displays.
Escalate performance concerns to the Store Manager.
Motivate and inspire associates to build brand loyalty and create a positive environment for internal and external customers.
Assist with store security, including checking bags and monitoring fitting rooms.
Ensure store staff are treated professionally, courteously, and respectfully.
Process return and exchange transactions and authorize promotional discounts and employee sales when a manager is absent.
Follow and ensure compliance with loss-prevention policies.
Maintain understanding of inventory management procedures.
Represent the company professionally and positively.
Perform other duties as assigned.