Shift Supervisor (Phlebotomist)
B Positive Plasma - MacDade/Holmes•Ridley Township, PA
About The Position
The Shift Supervisor performs under the supervision of the Center Manager and may also receive instructions and tasks from Assistant Center Manager(s). The role manages the flow of the Center, including employee breaks and staffing coverage to support donor traffic. The position includes working every Saturday and requires cross-training in Reception, Vitals, Lab, and Phlebotomy; non-phlebotomists train in the donor room as a donor tech.
Requirements
- High school degree or GED.
- Excellent verbal and written communication skills.
- Strong supervisory and leadership skills.
- Ability to anticipate and solve problems.
- Excellent organizational skills and attention to detail.
- Ability to meet deadlines.
- Proficiency with data entry and inventory software and systems.
- Ability to read and follow Standard Operating Procedures (SOPs) and maintain complete and accurate records.
- Good verbal communication and customer service skills.
- Ability to multitask and work as a team player.
Responsibilities
- Comply with federal, state, local, and company-specific regulations related to product quality, employee and donor safety, and day-to-day activities.
- Meet customer service expectations by interacting with donors as they enter and exit the building.
- Manage Center flow, employee breaks, and staff coverage in each area to support donor traffic.
- Cross-train in Reception, Vitals, Lab, and Phlebotomy; non-phlebotomists train in the donor room as a donor tech.
- Fill in during breaks or staffing shortages as needed.
- Support the center management team in identifying operational opportunities for continuous improvement.
- Ensure daily equipment maintenance and calibration are completed as required and in a timely manner.
- Assist with donor room turnover as required.
- Help resolve certain donor management system problems during the donation process.
- Monitor donation times to ensure they meet company expectations.
- Operate, maintain, and troubleshoot printers and plasmapheresis machines within the scope of training.
- Perform other duties and responsibilities as assigned.
Benefits
- Competitive wages
- Flexible scheduling
- Positive work environment
- Paid training opportunities
- Comprehensive medical and dental benefits
- Paid time off
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
