Phlebotomist Supervisor

Labcorp•Chesapeake, VA

11d

About The Position

Labcorp is seeking a Phlebotomy Supervisor to lead a team of phlebotomists working in Patient Service Centers and/or physician’s offices. The supervisor manages and oversees the operations of Labcorp patient service centers and designated client locations, with a focus on leading, inspiring, and developing team members and delivering a strong patient and client experience. The role may also involve travel to additional sites and performing specimen collection and preparation when needed. The supervisor manages patient flow, wait times, inventory, schedules, payroll, productivity, and performance processes. They work with Human Resources on employee relations and disciplinary matters, hire and train phlebotomists, and communicate with patients, clients, internal teams, and senior management. The position also supports the setup of new Patient Service Centers or client offices and resolves patient and client issues. The role offers a quarterly incentive bonus based on performance metrics. Pay range: $50,000–$110,000. Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits, including medical, dental, vision, life, short- and long-term disability, 401(k), paid time off or flexible time off, tuition reimbursement, and an employee stock purchase plan.

Requirements

High school diploma or equivalent.
At least 3 years of relevant experience as a phlebotomist.
At least 1 year of experience in a leadership position.
At least 21 years old.
Valid driver’s license and good driving record.
Proven track record of providing exceptional customer service.
Strong written and verbal communication skills.
Ability to work independently or in a team environment.
Comfort working under minimal supervision.
Reliable transportation and a clean driving record, if applicable.
Flexibility to work overtime as needed.
Ability to pass a standardized color blindness test.

Nice To Haves

Associate’s degree.
Experience with scheduling, inventory management, and team coordination.

Responsibilities

Supervise a team of 25 or more phlebotomists working in Patient Service Centers and/or physician’s offices.
Manage patient flow, wait times, inventory levels, and information logs.
Monitor monthly productivity and report deviations as needed.
Coordinate phlebotomists’ schedules.
Perform operational duties, including payroll, monthly schedules, and performance appraisals.
Partner with Human Resources regarding employee relations issues and disciplinary actions.
Hire and train phlebotomists to fill open positions.
Communicate with patients, client office staff, the sales team, logistics, senior management, and other internal and external customers.
Provide exceptional customer service to patients and clients.
Assist with setting up new Patient Service Centers or client offices.
Resolve patient and client issues.
Perform, collect, and prepare specimens when needed.
Travel to additional sites as necessary.

Benefits

Quarterly incentive bonus based on performance metrics; eligible PSTs may participate in the PST Incentive Plan.
Medical insurance.
Dental insurance.
Vision insurance.
Life insurance.
Short- and long-term disability coverage.
401(k).
Paid time off (PTO) or flexible time off (FTO).
Tuition reimbursement.
Employee stock purchase plan.