Phlebotomist Supervisor

Labcorp•Chesapeake, VA

1d•$50,000 - $110,000

About The Position

Labcorp is seeking a Phlebotomy Supervisor to join its team in Chesapeake, Virginia. The supervisor leads a team of 25 or more phlebotomists working in Patient Service Centers and/or physician offices and oversees Labcorp patient service centers and designated client locations. The role focuses on leading, inspiring, and developing employees while supporting a positive patient and client experience. The supervisor manages operational activities including patient flow, wait times, inventory, information logs, productivity monitoring, scheduling, payroll, and performance appraisals. The position also involves hiring and training phlebotomists, addressing employee relations matters with Human Resources, communicating with internal and external stakeholders, resolving patient and client issues, and helping establish new locations. The supervisor performs specimen collection and preparation when needed and travels to additional sites as necessary. The schedule is Monday through Friday, 7:00 a.m. to 7:00 p.m., with possible weekend calls depending on client needs. Overtime may be required. The pay range is $50,000–$110,000. Eligible Phlebotomy Supervisor employees may participate in a quarterly incentive bonus program based on performance metrics.

Requirements

High school diploma or equivalent.
At least 3 years of relevant experience as a phlebotomist.
At least 1 year of experience in a leadership position.
At least 21 years of age.
Valid driver's license and good driving record.
Proven track record of providing exceptional customer service.
Strong written and verbal communication skills.
Ability to work independently or in a team environment.
Comfort working under minimal supervision.
Reliable transportation and a clean driving record, if applicable.
Ability to pass a standardized color blindness test.
Flexibility to work overtime as needed.

Nice To Haves

Associate's degree.
Experience with scheduling, inventory management, and team coordination.

Responsibilities

Supervise a team of 25 or more phlebotomists working in Patient Service Centers and/or physician offices.
Manage patient flow, wait times, inventory levels, and information logs.
Monitor monthly productivity and report deviations as necessary.
Coordinate phlebotomists' schedules.
Perform operational duties such as payroll, monthly schedules, and performance appraisals.
Partner with Human Resources regarding employee relations issues and disciplinary actions.
Hire and train phlebotomists to fill open positions.
Communicate with patients, client office staff, the sales team, logistics, senior management, and other internal and external customers.
Provide exceptional customer service to patients and clients.
Assist with setting up new Patient Service Centers or client offices.
Resolve patient or client issues.
Perform, collect, and prepare specimens when needed.
Travel to additional sites as necessary.
Lead, inspire, and develop the phlebotomy team.