Shift Supervisor - Full Time

Trulieve•Boca Raton, FL

9d•Onsite

About The Position

The Shift Supervisor assists the General Manager and Assistant General Manager with leadership and supervision of store personnel, achievement of key performance metrics, and efficient daily store operations. The role ensures regulatory compliance while delivering an exceptional customer experience. The supervisor also performs key-holding duties related to opening and closing and provides basic supervision of staff and retail processes.

Requirements

High school diploma required.
Prior cash-handling experience required.
Ability to communicate in conversational English to work effectively with customers and team members, operate electronic equipment, comprehend safety procedures, and use telecommunication devices.
Ability to interact respectfully and politely with customers and team members.
Must pass Level 1 and Level 2 background checks.
Must be at least 21 years of age.
Must function independently and demonstrate flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies.
Ability to work with patrons of different ages and abilities, including patrons experiencing emotional distress or displaying a hostile attitude.
Must be able to move throughout the facility, including tight spaces; communicate and exchange sensitive information; observe details at varying ranges; and operate computing devices.
Must be able to manipulate objects of varying sizes and weights, push and pull up to 50 pounds, lift, carry, and position up to 50 pounds, climb stools, ladders, or steps, and crouch, stoop, kneel, or crawl.
Must have visual and auditory acuity, with or without job aids, to perform position duties.
Must be available to work evenings, weekends, and holidays.

Nice To Haves

Prior management experience, preferably in retail and/or customer service.
A valid driver's license and passing MVR background check for delivery locations only.

Responsibilities

Perform key-holding supervisor duties related to store opening and closing procedures and basic supervision of staff and retail processes.
Maintain brand standards in visual merchandising.
Ensure consistent compliance with all state-specific regulations.
Review and communicate company SOPs, ensure compliance, and communicate changes to employees.
Coach, train, and develop team members in company service standards and accountability for meeting objectives.
Monitor and maintain store inventory.
Handle and resolve patient issues and escalations.
Maintain professional working relationships with business partners.
Maintain strict confidentiality and compliance.
Perform other tasks assigned by management.