Shift Supervisor (Full Time)

Flynt Management Group•Los Angeles, CA

About The Position

The Shift Supervisor supports the Store Leadership Team when a manager is absent from the sales floor. The role focuses on supervising store staff, fostering customer engagement, and selling. The Shift Supervisor represents the brand professionally, maintains store standards, supports teamwork, and helps create a positive environment for customers and associates. The position requires open availability, including weekend work and two store closings each week.

Requirements

At least 1 year of key holder experience in a retail setting is preferred.
Excellent verbal and written communication skills.
Availability to work Fridays, Saturdays, and Sundays.
Commitment to two store closings per week, including one on Friday or Saturday.
Ability to use a retail POS system and inventory scanner.
Ability to make change using American monetary units.
Ability to complete detailed tasks and projects with minimal direction or supervision.
Strong interpersonal skills and ability to build positive working relationships.
Completion of the Shift Supervisor three-month training program.
Must be at least 18 years old.
Ability to perform the essential job functions with or without reasonable accommodations.

Nice To Haves

At least 1 year of key holder experience in a retail setting.

Responsibilities

Support store management in generating sales by maintaining a presence on the sales floor and setting the pace and energy while protecting brand integrity.
Hold store keys and open or close the store without management when necessary.
Prioritize customer service and partner with Sales Associates to achieve sales goals and KPIs.
Manage rest and meal break schedules and ensure all zones are covered.
Provide timely feedback, coaching, and redirection on customer engagement, selling, and sales floor etiquette.
Help maintain company standards for merchandise presentation, signage, and displays.
Escalate performance concerns to the Store Manager.
Motivate and inspire associates to build brand loyalty and create a positive environment for internal and external customers.
Assist with store security, including checking bags and monitoring fitting rooms.
Ensure store staff are treated professionally, courteously, and respectfully.
Process returns and exchanges and authorize promotional discounts and employee sales when a manager is absent.
Follow and ensure compliance with loss prevention policies.
Maintain full understanding of inventory management procedures.
Represent the company in a professional and positive manner.
Perform other duties as assigned.