Shift Supervisor - Full Time
About The Position
The Shift Supervisor assists the General Manager and Assistant General Manager with leadership and supervision of store personnel, achievement of key performance metrics, and efficient daily store operations. The role ensures regulatory compliance while delivering an exceptional customer experience. The supervisor performs key-holding duties, including opening and closing procedures, and supports staff and retail processes. The position is hourly, regular non-exempt, and offers up to 40 hours per week with flexible hours based on store needs. Evening, weekend, and holiday availability is required.
Requirements
- High school diploma.
- Prior cash handling experience.
- Strong interpersonal skills and professionalism when communicating with all levels of management and staff, with the ability to uphold confidentiality and discretion.
- Conversational English communication skills sufficient to work effectively with customers and team members, operate electronic equipment, comprehend safety procedures, and use telecommunication devices.
- Ability to interact respectfully and politely with customers and team members.
- Ability to function independently and demonstrate flexibility, personal integrity, and effectiveness working with residents, personnel, and support agencies.
- Ability to work with patrons of different ages and abilities, including people experiencing emotional distress or displaying a hostile attitude.
- Must be at least 21 years of age.
- Must pass Level 1 and Level 2 background checks.
Nice To Haves
- Prior management experience, preferably in retail and/or customer service.
Responsibilities
- Perform key-holding supervisor duties related to opening and closing procedures and basic supervision of staff and retail processes.
- Maintain brand standards in visual merchandising.
- Ensure consistent compliance with state-specific regulations.
- Review and communicate company SOPs, ensure compliance, and communicate changes to employees.
- Coach, train, and develop the team around company service standards and accountability for meeting objectives.
- Monitor and maintain store inventory.
- Handle and resolve patient issues and escalations.
- Maintain professional working relationships with business partners.
- Maintain strict confidentiality and compliance.
- Perform other tasks assigned by management.
Benefits
- Paid time off
- Comprehensive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
