Shift Supervisor - Full Time

Trulieve•Bonita Springs, FL

8d•Onsite

About The Position

The Shift Supervisor assists the General Manager and Assistant General Manager with leadership and supervision of store personnel, achievement of key performance metrics, and efficient daily store operations. The role helps ensure regulatory compliance while delivering an exceptional customer experience. The supervisor handles opening and closing procedures, supports staff and retail processes, maintains visual merchandising standards and store inventory, and resolves patient issues and escalations. The position is in the Retail department, reports to the General Manager, and is regular, non-exempt employment. The listed pay rate is $16.50 per hour, with salary commensurate with experience. The role offers up to 40 hours per week, with flexible hours based on store needs, and requires availability for evenings, weekends, and holidays. Remote work is not available.

Requirements

High school diploma required.
Prior cash-handling experience required.
Must be at least 21 years of age.
Must pass Level 1 and Level 2 background checks.
Must function independently and demonstrate flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies.
Must be able to work with patrons of different ages and abilities, including people experiencing emotional distress or displaying a hostile attitude.
Must communicate in conversational English to work effectively with customers and team members, operate electronic equipment, comprehend safety procedures, and use telecommunication devices.
Must communicate professionally with all levels of management and staff and maintain confidentiality and discretion.
Must interact respectfully and politely with customers and team members.
Must meet the physical requirements of the role, including moving throughout the facility and handling objects as described in the posting.
Must be available to work evenings, weekends, and holidays.

Nice To Haves

Prior management experience, preferably in retail and/or customer service.

Responsibilities

Perform key-holding supervisor duties related to opening and closing procedures and basic supervision of staff and retail processes.
Maintain brand standards in visual merchandising.
Ensure consistent compliance with state-specific regulations.
Review, communicate, and ensure compliance with company SOPs, and communicate changes to employees.
Coach, train, and develop the team to follow company service standards and meet objectives with accountability.
Monitor and maintain store inventory.
Handle and resolve patient issues and escalations.
Maintain professional working relationships with business partners.
Maintain strict confidentiality and compliance.
Perform other tasks assigned by management.