Victoria Gardens - Shift Supervisor
About The Position
As a Team Lead (Shift Supervisor) at Philz, you’ll supervise the daily activities of shifts and support a dynamic team. You’ll motivate and inspire team members and set the standard for superior customer service and drink quality while contributing to a welcoming environment. The role embodies Philz’s core values: Obsess Over Customers & Team, In Pursuit of Better, and Be Kind & Keep it Real. The position includes handcrafting drinks alongside baristas, building relationships with customers and the local community, supporting team performance and training, assisting the Store Leader with operations and administrative duties, and helping implement and maintain safety programs. Philz describes its workplace as inclusive, fun, creative, and vibrant, with flexibility in scheduling. Previous supervisory experience in a fast-paced food and beverage environment is preferred; barista experience is not required, as training is provided for candidates with a passion for people and willingness to learn.
Requirements
- Passion for people and willingness to learn.
- Ability to operate a variety of machines, tools, and equipment.
- Visual acuity to make general observations related to safety and work accuracy.
- Ability to remain stationary for a minimum of three hours.
- Ability to stand, walk, stoop, and kneel.
- Ability to lift up to 50 pounds intermittently and repeatedly lift 3 pounds to shoulder height.
- Ability to grasp, finger, and reach.
- Ability to communicate or exchange information through spoken words.
Nice To Haves
- Previous supervisory experience in a fast-paced food and beverage environment is preferred.
- Previous barista experience is not required; training is provided.
Responsibilities
- Assign team members to appropriate positions based on their strengths and shift needs.
- Handcraft drinks alongside baristas and model care and skill in drink preparation.
- Build relationships with customers and the local community.
- Assess team members’ performance, including service and drink quality.
- Hold team members accountable to scheduled shifts, ensure called-out shifts are covered, and ensure breaks and lunches are provided.
- Communicate team members’ performance to Store Leaders and other Shift Supervisors to support consistency.
- Support promotions and new hires through in-store training.
- Assist the Store Leader with operations and administrative duties.
- Help implement and maintain Philz safety programs.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Company-paid basic life insurance
- Optional family life insurance
- 401(k) with company match
- Flexible spending accounts
- Commuter benefits
- Mental health support
- Holiday pay
- Vacation and sick time
- Team Member discounts
- Free drinks and discounted beans
- Philz merchandise
- Opportunities for growth and advancement
- Participation in a tip pool, with an average of $4.00 additional per hour
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
