Asset Protection Officer, Victoria Gardens - Full Time
About The Position
As an Asset Protection Officer, you are a visible and welcoming presence who helps create a safe, secure, and service-focused shopping environment. Stationed at key entrances and high-shortage areas, you help deter theft, identify potential risk, support customer and colleague safety, and partner with store teams to deliver a positive experience for everyone who enters the store. This entry-level role is more than traditional security—it is presence with purpose. Asset Protection Officers greet customers, help deter theft, support team safety, and respond calmly during incidents, helping customers and colleagues feel comfortable, confident, and cared for while protecting the business. Colleagues review updates and department information, engage customers with a warm welcome, and support one another with honesty, care, and collaboration. They take pride in their work, strive to improve, and work toward individual and store results. The role requires flexible availability, including days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled to work 30 or more hours per week; schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, colleagues, and supervisors.
- Ability to read and understand employment policies, safety rules, and procedures in English.
- Strong situational awareness and ability to remain calm, professional, and service-focused during incidents.
- Ability to handle proprietary, sensitive, and confidential information with discretion and integrity.
- For jobs in New York, a current New York State Security Guard License is required.
- Comfort using technology and two-way communication devices.
- Ability to perform essential communication and collaboration functions, access and review written and electronic information, and move within the work environment and interact with workplace materials.
- Ability to stand and walk around the store or department for prolonged periods; occasionally reach above eye level, stoop, kneel, or crouch.
- Ability to apprehend shoplifters and sustain long periods in enclosed surveillance areas.
- Ability to frequently lift or move up to 30 pounds.
- Close vision, color vision, and ability to adjust focus.
Nice To Haves
- Experience in retail, customer service, security, safety, or asset protection.
- Strong interpersonal skills and ability to work effectively with colleagues across levels and departments.
- Prior experience supporting audits, incident documentation, or shortage reduction efforts.
Responsibilities
- Maintain a visible and reassuring presence at store entrances, high-traffic areas, and high-shortage locations.
- Greet customers and create a safe, welcoming first impression in key store areas.
- Help deter theft, identify suspicious activity, and support shortage reduction efforts using a welcoming, customer-first approach.
- Partner with store teams and Asset Protection leaders to support safety, service, and shortage reduction.
- Assist with apprehensions under the direction of Asset Protection Leaders, Captains, or Detectives.
- Document theft, accidents, audits, and other incidents accurately and promptly.
- Conduct operational audits and complete assigned Asset Protection tasks as directed.
- Follow company policies and legal standards concerning apprehensions, searches, evidence handling, and confidential information.
- Respond calmly and professionally to incidents, medical situations, and other store needs; help facilitate basic first aid for customers and colleagues.
- Use technology and two-way communication devices to stay connected and support timely response.
- Provide testimony in criminal or civil legal proceedings as needed.
- Review updates and department information, collaborate with colleagues, and contribute to individual and store results.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
