Full Time Shift Supervisor (Security)

United Security•Boston, MA

About The Position

United Security, Inc. is seeking a vigilant, professional, and customer-focused Shift Supervisor to help ensure the safety and security of residents, staff, and property. The role requires strong observation skills, a calm demeanor under pressure, and the ability to handle situations discreetly and effectively. The position is scheduled Monday through Friday, 7 a.m. to 3 p.m. The posting also notes flexibility for night shifts, weekends, and holidays. The supervisor patrols the premises, monitors security systems, responds to emergencies and incidents, controls access to restricted areas, enforces rules and policies, documents activities, assists guests and employees with safety concerns, coordinates with emergency services, investigates suspicious activity, supports crowd control, and ensures compliance with safety and health procedures. The position requires proven security and supervisory experience, computer literacy, at least two years working with integrated security systems, and advanced Microsoft Office skills. A high school diploma is required.

Requirements

Proven security experience.
Proven supervisor experience.
Computer literacy.
At least two years of experience working with integrated security systems.
Advanced skill level with Microsoft Office.
Problem-solving abilities and excellent written and verbal communication.
Excellent organizational and listening skills; ability to multitask projects.
Ability to work independently with limited supervision.
Ability to remain calm and act quickly in emergency situations.
Physically fit and able to stand or walk for long periods and respond rapidly when needed.
Flexible schedule, including availability for night shifts, weekends, and holidays.
High school diploma.

Responsibilities

Regularly patrol the premises, including the lobby, guest floors, public areas, and back-of-house, to maintain a visible presence and deter security threats.
Monitor security systems, including CCTV, fire alarms, and access control systems.
Respond promptly to emergencies, alarms, and incidents such as disturbances, theft, medical emergencies, or fire.
Assist in controlling access to restricted areas and ensure only authorized personnel are admitted.
Enforce rules and policies professionally and respectfully.
Write clear, detailed reports on incidents, patrols, and daily activities.
Assist guests and employees with safety-related issues or concerns.
Coordinate with local emergency services, including fire, police, and ambulance, when needed.
Conduct investigations into property damage, theft, or other suspicious activity.
Support crowd control during events or high-occupancy periods.
Ensure compliance with safety and health procedures in accordance with company policies and legal requirements.