Security Supervisor Full Time

BJ's Wholesale Club • Pelham Manor, NY

3d

About The Position

The Security Supervisor is responsible for asset protection, theft, and fraud, and leads the execution of theft mitigation strategies to reduce theft and fraud incidents. The role creates and maintains a safe club environment through theft deterrence, member engagement, and physical security standards. It supports the Front End Manager with training and development of Member Experience Ambassadors, partners with the Regional Asset Protection Manager (RAPM) and Home Office on third-party guard deployment, and monitors and executes company asset protection programs.

The supervisor leads and develops team members, communicates expectations and feedback, supports member service, and uses business data and reporting to identify theft trends and performance opportunities. The role investigates internal and external theft, fraud, and organized retail crime; conducts scheduled CCTV reviews and inventory recovery data entry; manages losses identified through exception reporting and cash variances; and serves as a liaison between club leadership, local police, and the community.

The position is based in an indoor club environment, with frequent movement on hard surfaces and exposure to temperature extremes, cleaning agents, and hazardous materials. The stated pay range is $30.00–$36.00.

Requirements

• Prior law enforcement, asset protection, safety, and/or inventory control experience is required.
• Demonstrated leadership capabilities, including managing or supervising cross-functional teams, training team members, and driving and communicating results.
• Open shift availability is required.
• Must be at least 18 years of age.

Nice To Haves

• High school diploma, college degree, and/or big box wholesale, retail, grocery, and/or management experience is preferred.
• Forklift experience is preferred.

Responsibilities

• Develop and teach company asset protection programs and initiatives.
• Investigate inventory count results to identify theft activity.
• Execute Asset Protection Routines in accordance with the Asset Protection Supervisor Calendar.
• Execute merchandise protection standards focused on current club theft trends.
• Partner with RAPM to investigate internal and external theft, fraud, and organized retail crime cases.
• Assist RAPM with deployment of third-party guards.
• Act as a liaison between club leadership and the local police department and community.
• Communicate investigation results and provide fact-based updates to leadership.
• Conduct weekly CCTV reviews according to the Asset Protection calendar.
• Complete weekly data entry of inventory recoveries according to the Asset Protection calendar.
• Manage, review, and resolve losses identified through exception-based reporting and cash variances.
• Maintain club policies and procedures.
• Support the Front End Manager with training and development of Member Experience Ambassadors.
• Train team members on suspicious behaviors, current theft trends, and applicable policies and procedures.
• Lead, coach, and develop team members; communicate expectations, provide feedback, and support engagement and accountability.
• Use reporting and business metrics to identify theft trends, opportunities, and plans to mitigate theft.
• Maintain merchandise protection standards and ensure the lockup cage is clean and organized daily.
• Set service expectations and support team members in resolving member concerns.
• Promote a safe, positive, inclusive, and collaborative environment for members and team members.

Benefits

• Weekly pay.
• Daily Pay access to earned pay before payday; a fee may apply.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the household.
• Paid time off, including vacation, personal and sick days, holidays, bereavement, and jury duty leave.
• Three medical plan options.
• Optional dental and vision coverage.
• Health Savings Account (HSA) and flexible spending account options.
• 401(k) retirement savings plan with company match for eligible team members aged 18 and older.
• Employee Stock Purchase Plan allowing eligible team members to purchase BJ’s common stock at a 15% discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed