Security Supervisor Full Time

BJ's Wholesale Club • Pelham Manor, NY

4d • $30 - $36

About The Position

The Security Supervisor is responsible for asset protection, theft, and fraud prevention at a BJ’s Wholesale Club. This role leads and executes theft mitigation strategies, creates and maintains a safe club environment through theft deterrence, member engagement, and physical security standards, and supports the Front End Manager with training and development of Member Experience Ambassadors. The supervisor partners with the Regional Asset Protection Manager (RAPM) and Home Office on third-party guard deployment and monitors and executes company asset protection programs.

The role leads club teams by communicating expectations, coaching and developing team members, using business data to identify theft trends and opportunities, and supporting a collaborative, inclusive environment. It maintains service standards for members and promotes safe, positive experiences for both members and team members.

Responsibilities include investigating inventory results, theft and fraud cases, cash variances, and exception-based reporting; executing asset protection routines and merchandise protection standards; reviewing CCTV; recording inventory recoveries; supporting third-party guard deployment; and maintaining club policies and procedures. The position also serves as a liaison with club leadership, local police, and the community.

Requirements

• Prior law enforcement, asset protection, safety, and/or inventory control experience is required.
• Demonstrated leadership capabilities, including managing or supervising cross-functional teams, training team members, and driving and communicating results.
• Open shift availability is required.
• Must be at least 18 years of age.

Nice To Haves

• High school diploma, college degree, and/or big-box wholesale, retail, grocery, and/or management experience is preferred.
• Forklift experience is preferred.

Responsibilities

• Develop and teach company asset protection programs and initiatives.
• Investigate inventory count results to identify theft activity.
• Execute asset protection routines outlined in the Asset Protection Supervisor Calendar, including routines related to theft and fraud.
• Execute merchandise protection standards based on current club theft trends.
• Partner with the RAPM to investigate internal and external theft, fraud, and organized retail crime cases.
• Assist the RAPM with deployment of third-party guards.
• Act as a liaison between club leadership, the local police department, and the community.
• Communicate investigation results and provide leadership with fact-based updates.
• Conduct weekly CCTV reviews according to the Asset Protection calendar.
• Complete weekly data entry of inventory recoveries according to the Asset Protection calendar.
• Manage, review, and resolve losses identified through exception-based reporting and cash variances.
• Maintain all club policies and procedures.
• Lead, coach, and develop team members, including training Member Experience Ambassadors on recent theft trends.
• Use business metrics and reporting to identify theft trends, areas of opportunity, and plans to mitigate theft.
• Set service expectations and support team members in resolving member concerns.
• Lead teams to deliver GOLD club standards daily and maintain the company merchandise protection program.
• Monitor the lockup cage to ensure it is clean and organized daily.

Benefits

• Weekly pay
• Daily Pay access to earned wages before payday; a fee may apply
• Complimentary Club Card Membership and a free Supplemental Membership for someone in the household
• Paid vacation, personal, sick days, holidays, bereavement, and jury duty leave
• Medical plans
• Optional dental and vision coverage
• Health Savings Account (HSA) and flexible spending account options
• 401(k) retirement savings plan with company match, available to team members age 18 and older
• Employee Stock Purchase Plan with shares available at a 15% discount

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed