Supervisor Security (Full Time, Nights)

Nicklaus Children's Hospital•Miami, FL

11d

About The Position

The Supervisor Security supervises a team of 4–10 Public Safety Officers per assigned shift across hospital buildings, grounds, and offsite locations. The role helps prevent fire, theft, and vandalism and provides a safe, secure environment for patients, families, and employees. The supervisor oversees hiring, training, staffing, performance management, incident reporting and investigations, fire safety activities, and customer service. The position also provides backup officer or dispatch support and may provide continuous supervision and observation of behavioral health patients.

Requirements

Maintain an active American Heart Association AED certification in good standing throughout employment.
Obtain and maintain an active Crisis Prevention Institute (CPI) certification in good standing within 90 days of hire.
Complete the Basic Security Officer Healthcare Training Course within six months of hire.
Maintain an active, valid Florida driver's license and an approved driving record in accordance with policy.
Have 3–5 years of experience as a public safety officer.
Demonstrate basic proficiency in Microsoft Word and Excel.
Make quick, independent decisions involving the safety and security of patients, families, and staff.
Communicate effectively verbally and in writing.
Write and produce well-written reports and presentations for staff education and incident investigation and reporting.
Demonstrate strong leadership and customer service skills.
React calmly under stressful conditions and relate cooperatively and constructively with clients and coworkers.
Work flexible schedules that may include nights, overnights, weekends, and holidays.

Nice To Haves

Security D license.
Security experience in a hospital setting.
Customer service experience in the hospitality industry.
Bilingual English/Spanish ability.

Responsibilities

Develop, create, and present officer training programs; identify training gaps during hiring and through ongoing services.
Conduct timely performance evaluations and conversations about staff career interests and development opportunities.
Manage staff performance through frequent, private, learning-focused conversations and maintain appropriate performance documentation to support development, promotion, or termination decisions.
Ensure staff complete required licensures, certifications, and education.
Review and revise detailed reports in the Incident Management System and communicate incidents and preventive measures to staff and customers as appropriate.
Source, interview, and hire staff; ensure daily and shift coverage through scheduling, rotations, and monitoring overtime.
Investigate incidents and unusual circumstances, verify details, and interview identified witnesses professionally.
Review and revise officer reports, recommend next steps to relevant parties, and identify when officers need additional training.
Lead the Fire Control Team, ensure compliant fire watches, and proactively schedule and conduct fire drills.
Provide backup officer or dispatch response to emergency calls during peak times or when staffing is short.
Round facilities with staff during shift changes to ensure staff awareness and training.
Audit activity logs for compliance.
Model exceptional customer service and ensure staff communicate effectively with customers and peers.
Respond within acceptable time frames as measured by interdepartmental survey results.
Develop and execute Public Safety Department goals and objectives, and report and monitor progress with senior leaders.
Patrol designated construction areas and report deficiencies or life-safety issues, including those related to ILSM, fire watch, fires, and code reds.
Monitor and ensure compliance with DNVGL requirements and applicable federal, state, and local OSHA and life-safety laws.
Monitor performance metrics, including turnover, first-year turnover, interdepartmental customer service survey results, employee engagement, and DNV compliance, and adjust as needed.
Provide continuous supervision and observation of behavioral health patients and follow non-violent crisis intervention strategies.