Supervisor Security (Full Time, Nights)

Nicklaus Children's•Miami, FL

About The Position

The Supervisor Security oversees a team of 4–10 Public Safety Officers per assigned shift. The role helps maintain a safe and secure environment for patients, families, and employees across hospital buildings, grounds, and offsite locations, while preventing fire, theft, and vandalism. The supervisor hires, trains, and manages staff performance; maintains staffing coverage; investigates incidents; and supports emergency response. The role also leads fire safety activities, monitors life-safety and regulatory compliance, and promotes excellent customer service.

Requirements

Maintain an active American Heart Association AED credential in good standing throughout employment.
Maintain an active Crisis Prevention Institute (CPI) credential in good standing; obtain it within 90 days of hire.
Successfully complete the Basic Security Officer Healthcare Training Course within six months of hire.
Hold an active, valid Florida driver’s license with an approved driving record, maintained throughout employment.
Have 3–5 years of experience as a Public Safety Officer.
Demonstrate basic proficiency in Microsoft Word and Excel.
Make quick, independent decisions involving the safety and security of patients, families, and staff.
Communicate effectively verbally and in writing.
Write and produce clear reports and presentations for staff education and incident investigation and reporting.
Demonstrate strong leadership and customer-service skills.
Remain calm under stressful conditions and relate cooperatively and constructively with clients and coworkers.
Work flexible schedules that may include nights, overnights, weekends, and holidays.

Nice To Haves

Security D license.
Experience in security within a hospital setting.
Customer-service experience in the hospitality industry.
Bilingual English/Spanish.

Responsibilities

Develop, create, and present officer training programs, and provide ongoing training to identify and address gaps.
Conduct timely performance evaluations and career-development conversations, and manage staff performance through regular, private, learning-focused discussions.
Maintain performance documentation to support decisions about employee development, promotion, or termination.
Ensure staff complete required licenses, certifications, and education on time.
Review and revise detailed reports in the Incident Management System; communicate incident information and preventive measures to staff and customers where applicable.
Source, interview, and hire staff proactively.
Ensure daily and shift staffing coverage through scheduling, rotations, and monitoring overtime.
Conduct thorough investigations of incidents and unusual circumstances, verify details, and interview identified witnesses professionally.
Review and revise officer reports; recommend next steps and determine whether further officer training is needed.
Lead the Fire Control Team, ensure fire watches comply with requirements, and proactively schedule and execute fire drills.
Provide backup officer or dispatch coverage for emergency calls during peak times or staffing shortages.
Round with staff during shift changes to support training and awareness of relevant developments.
Audit activity logs for compliance.
Demonstrate exceptional customer service and ensure staff communicate effectively with customers and peers.
Monitor departmental customer-service performance and respond within acceptable time frames.
Ensure Public Safety Department goals and objectives are developed and executed, and report and monitor progress with senior leaders.
Patrol designated construction areas and report deficiencies or life-safety issues, including those related to ILSM and Fire Watch.
Monitor and ensure compliance with DNVGL and applicable federal, state, and local OSHA and life-safety requirements.
Monitor departmental metrics, including turnover, first-year turnover, customer-service survey results, employee-engagement scores, and DNV compliance, and adjust as needed.
Provide continuous supervision and observation of behavioral health patients and follow non-violent crisis intervention strategies.