Retail - Shift Supervisor Store 262

The Spinx Company•Williamston, SC

About The Position

The Shift Supervisor supports the Management Team in managing the store and is responsible for day-to-day operations during assigned shifts. The role focuses on delivering superior customer service, coaching and supervising employees, controlling cash and inventory, preventing shortages, maintaining a safe environment and the appearance of the store and lot, overseeing food operations, and enforcing company programs, policies, and procedures. The supervisor directs staff and responds to customer requests and complaints; works to maximize sales and profits while controlling expenses and shrinkage; and coaches associates on merchandising, pricing, food service, store appearance, and administrative requirements. The role also assists with scheduling and employee assignments, ensures regulatory compliance, conducts customer service, alcohol, safety, and environmental training, and supports employee training, performance evaluation, discipline, and documentation. The supervisor leads by example and maintains working knowledge of store functions and equipment, including point-of-sale systems, reporting, food preparation, cleaning, and stocking. The position is accountable for the facility, food quality, maintenance, equipment, safety, inventory, cash, and cash equivalents. The position requires 48 hours of work per week and availability for a variety of shifts, including nights, weekends, and holidays. Company-sponsored job-related training may be required periodically. A two-year college or university degree, at least one year of related retail sales experience and/or training, or an equivalent combination is preferred. A valid in-state driver's license and ServSafe Certification are required. The job involves regular standing, walking, handling objects or controls, reaching, and communicating; it also involves lifting up to 50 pounds occasionally. Work frequently includes outdoor weather, wet or humid conditions, airborne particles, and extreme cold, with occasional exposure to other physical and environmental hazards.

Requirements

Required to work 48 hours per week and be available for a variety of shifts, including nights, weekends, and holidays.
A two-year college or university degree, a minimum of one year of related retail sales experience and/or training, or an equivalent combination of education and experience is preferred.
Ability to communicate effectively with customers, associates, and management; read, analyze, and interpret financial reports and legal documents; and respond to inquiries or complaints.
Must be able to speak, read, and write in English.
Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems and interpret written, oral, diagrammed, or scheduled instructions.
Valid in-state driver's license.
Must achieve and maintain ServSafe Certification.
Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.
Physical ability to stand, walk, use hands to handle objects or tools, reach, talk, hear, and perform other listed tasks; regularly lift or move up to 10 pounds, and occasionally lift or move up to 25 or 50 pounds.

Nice To Haves

Two-year college or university degree, or at least one year of related retail sales experience and/or training, or an equivalent combination of education and experience.

Responsibilities

Direct and coordinate staff to provide customer service, and respond to customer requests, complaints, and inquiries.
Maximize store sales and profits, control expenses, monitor and address shrinkage, and operate within established budgets.
Coach associates on merchandising, pricing, food service, store appearance, and administrative requirements.
Assist with preparing work schedules and assigning employees to duties.
Ensure store and food operations comply with applicable local, state, and federal regulations.
Conduct customer service, alcohol, safety, and environmental training programs.
Assist with employee training; evaluate performance; implement and document disciplinary procedures as needed.
Lead by example and maintain knowledge of store functions, including point-of-sale equipment, reporting, food preparation, cleaning, and stocking.
Maintain accountability for the facility, physical image, food quality, maintenance, equipment, safety, inventory, cash, and cash equivalents.
Follow the Store Operations Communication Guideline.
Direct Store Associates and assist with interviewing, hiring, training, work assignments, performance appraisals, rewards, discipline, complaint handling, problem resolution, and documentation.