Shift Supervisor - Archer Store

Goodwill of Colorado • Denver, CO

11d

About The Position

Goodwill of Colorado is hiring a full-time Retail Center Shift Supervisor to provide day-to-day, tactical, and practical leadership across the retail center. The supervisor monitors store operations and responds to immediate needs involving safety, customer service, product flow, and store appearance, either directly or by delegating tasks. The role requires open availability, including evenings and weekends; shifts may begin as early as 7 a.m. and end as late as 10 p.m. Stores are open 9 a.m. to 9 p.m. Monday through Saturday and 9 a.m. to 8 p.m. Sunday.

The supervisor supports employees, store procedures, cash handling, inventory, and customer service. They maintain sufficient knowledge of store operations to fill in during emergencies and, in rare cases, keep operations running when no Assistant Manager or Manager is on premises. Duties may extend beyond those listed as needed. The position pays $22.36 per hour and is eligible for DailyPay. Applicants must attach a resume to be considered.

Requirements

• A high school diploma or equivalent is preferred.
• Two years of retail experience is desired.
• Familiarity with product pricing, trends, fashions, and seasonal changes.
• Ability to communicate effectively verbally and electronically with customers, managers, supervisors, staff, and peers.
• Ability to obtain certification in all employee positions by completing On the Job (OJT) documentation.
• Ability to obtain walkie stacker and/or forklift certification and safely operate equipment.
• Ability to problem-solve quickly and make decisions.
• Ability to maintain confidentiality and follow Goodwill policies and procedures.
• Proficiency with office equipment, office software such as Word and Excel, and web-based applications such as UKG.
• Ability to manage corporate email and calendar, such as Outlook.
• Ability to withstand prolonged standing, bending, and lifting for up to eight hours per day.
• Ability to work a varied schedule including weekends, evenings, and holidays, with occasional overtime as necessary.
• Previous supervisory experience is preferred.

Nice To Haves

• Previous supervisory experience in retail, restaurant, hospitality, production, manufacturing, or a similar industry.
• Two years of retail experience.

Responsibilities

• Monitor the retail center and address immediate safety, customer service, product-flow, and aesthetics issues directly or through delegation.
• Manage employee breaks and redirect staff or work teams to address call-offs.
• Coach employees verbally and issue initial write-ups; provide input to employee reviews and terminations.
• Facilitate employee purchases.
• Assist with opening and closing procedures.
• Verify daily sales report paperwork, count drawers, and make change between drawers and the safe.
• Assist with inventory by counting, entering, and verifying product.
• Plan, coordinate, and control customer service team activities to maintain and enhance customer relationships and meet organizational and operational objectives.
• Serve as the first escalation point for customer complaints.
• Serve as the point of contact for turning down donations at Attended Donation Centers (ADC).
• Maintain generalist-level knowledge of store procedures and fill in during emergencies.
• Ensure E-Commerce product is processed accurately and moved efficiently to E-Commerce.
• Use and become certified on equipment and tools such as pallet jacks, walkie stackers, forklifts, and hand dollies to move and store donated product.
• Maintain sufficient operational knowledge to keep the store operating in rare cases when no Assistant Manager or Manager is on premises.

Benefits

• DailyPay access to pay on the employee's preferred schedule.
• Medical, dental, and vision coverage for eligible full-time Retail and Sales/Operations Division employees.
• Short-term disability and long-term disability coverage for eligible full-time Retail and Sales/Operations Division employees.
• Life and accidental death and dismemberment coverage for eligible full-time Retail and Sales/Operations Division employees.
• Flexible Spending Accounts for eligible full-time Retail and Sales/Operations Division employees.
• Voluntary supplemental benefit offerings.
• Paid time off including vacation, sick, holiday, floating holiday, jury duty, and bereavement leave.
• Retirement plan with pre-tax or post-tax (Roth) contributions; employees must be at least 18 to participate.
• Public Service Loan Forgiveness Program eligible employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED