Store Shift Supervisor

Pet Supplies Plus•Virginia Beach, VA

About The Position

The Store Shift Supervisor at Pet Supplies Plus provides neighborly customer service while supporting store leaders and daily operations. The role reinforces company standards and management routines, provides leadership coverage when team leaders are offsite, and may perform store team member duties when not acting as manager on duty or learning operational tasks. The supervisor also supports recruiting, onboarding, and team member development; communicates opportunities to improve community engagement or store performance; and may perform nail trims on pets.

Requirements

High school diploma or GED.
At least 2 years of retail experience.
Proficiency in Microsoft Office.
Strong sales and customer service skills.
Ability to operate store equipment, including a forklift.
Ability to climb ladders, bend, kneel, and lift up to 50 pounds.
Ability to work flexible schedules.
Reliable transportation.
Must be at least 18 years old.
Must pass a drug screening where allowed by law.

Responsibilities

Provide exceptional, neighborly service to customers and their pets.
Set an example for team members in delivering customer service.
Partner with store team leaders to learn and reinforce company standards and daily management routines.
Provide leadership coverage and perform management functions up to four times a week when team leaders are offsite.
Follow operational policies and procedures for cleanliness, animal care, safety, and security.
Learn and perform back-office procedures, including making signs, updating price changes, and entering cashier records.
Participate in store recruiting, onboarding, and team member development.
Communicate opportunities to improve community engagement or store performance to team leaders.
Perform store team member duties when not serving as manager on duty or learning operational tasks.
Perform nail trims on pets.