Shift Supervisor - Archer Store

Goodwill of Colorado•Denver, CO

12d•Onsite

About The Position

Goodwill of Colorado is seeking a versatile, adaptable Shift Supervisor to provide day-to-day, tactical, and practical leadership for associates and teams throughout the retail center. The supervisor monitors the center and addresses immediate needs involving safety, customer service, product flow, and store aesthetics, either directly or by delegating tasks. The role also provides coverage across store operations, including in rare cases when no Assistant Manager or Manager is on site. This is a full-time supervisory role requiring open availability, including evenings and weekends. Stores are open Monday through Saturday from 9 a.m. to 9 p.m. and Sunday from 9 a.m. to 8 p.m.; shifts may begin as early as 7 a.m. and end as late as 10 p.m. The position may require holidays and occasional overtime. Pay is $22.36 per hour.

Requirements

Previous supervisory experience is preferred.
Two years of retail experience is desired.
Familiarity with product pricing, trends, fashions, and seasonal changes.
Ability to communicate effectively verbally and electronically with customers, managers, supervisors, staff, and peers.
Ability to obtain certification in employee positions by completing On the Job (OJT) documentation.
Ability to obtain walkie stacker and/or forklift certification and operate equipment safely.
Ability to problem-solve quickly and make decisions.
Ability to maintain confidentiality and follow Goodwill policies and procedures.
Proficiency with office equipment, office software such as Word and Excel, and web-based applications such as UKG.
Ability to manage corporate email and calendar, such as Outlook.
Ability to withstand prolonged standing, bending, and lifting for up to eight hours per day.
Ability to work a varied schedule including weekends, evenings, and holidays, with occasional overtime.
Ability to perform the essential duties satisfactorily, with reasonable accommodations available as appropriate.

Nice To Haves

High school diploma or equivalent is preferred.
Supervisory experience in retail, restaurant, hospitality, production, manufacturing, or a similar industry is preferred.

Responsibilities

Monitor the retail center and address immediate safety, customer-focus, product-flow, and aesthetics issues, personally or through delegation.
Manage employee breaks and redirect staff or work teams to address call-offs.
Coach employees verbally and issue initial write-ups; provide input on reviews and terminations.
Facilitate employee purchases.
Assist with opening and closing procedures.
Verify daily sales report paperwork, count drawers, and make change between drawers and the safe.
Assist with inventory by counting, entering, and verifying inventory.
Plan, coordinate, and control customer service team activities to maintain customer relationships and meet organizational and operational objectives.
Serve as the first escalation point for customer complaints.
Turn down donations at Attended Donation Centers (ADC) as the point of contact.
Maintain generalist-level knowledge of store procedures and fill in during emergencies.
Ensure E-Commerce products are processed accurately and moved to E-Commerce efficiently.
Use and obtain certification on equipment or tools to move and store donated products.
Maintain sufficient operational knowledge to keep the store running in rare cases when no Assistant Manager or Manager is on premises.
Perform additional duties as required.

Benefits

Daily Pay access to earned pay on the employee’s schedule.
Medical insurance for eligible full-time Retail and Sales/Operations employees.
Dental insurance for eligible full-time Retail and Sales/Operations employees.
Vision insurance for eligible full-time Retail and Sales/Operations employees.
Short-term disability coverage for eligible full-time Retail and Sales/Operations employees.
Life and Accidental Death and Dismemberment coverage for eligible full-time Retail and Sales/Operations employees.
Flexible Spending Accounts for eligible full-time Retail and Sales/Operations employees.
Long-term disability coverage for eligible full-time Retail and Sales/Operations employees.
Voluntary supplemental benefit offerings.
Paid vacation, sick, holiday, floating holiday, jury duty, and bereavement leave for eligible full-time Retail and Sales/Operations employees.
Retirement plan with pre-tax or post-tax (Roth) contributions; employees must be at least 18 to participate.
Public Service Loan Forgiveness (PSLF) eligible employer.