Shift Supervisor/Concierge
About The Position
Volunteers of America–Greater New York (VOA–Greater GNY) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays. The Shift Supervisor/Concierge assists clients and guests, ensuring their requests are met. They coordinate the non-clinical needs of families and guests, by greeting, managing, maintaining security, and coordinating the operations of the client care team. Victory I is a facility that provides comprehensive services and safe, anonymous housing for individuals and their children experiencing domestic violence.
Requirements
- High school degree or GED
- At least two years of relevant experience
- Fire Guard (F-02) certification (required upon hire)
- Coordinator of Fire Safety & Alarms (F-80) certification (required upon hire)
- CPR/First Aid certification (required upon hire)
- Narcan certification (required within 90 days of hire)
Nice To Haves
- Related experience with domestic violence
Responsibilities
- Supervise all front desk staff activities to ensure adherence to policy and procedures.
- Ensures proper documentation of front desk activities.
- Monitor building safety.
- Make scheduled rounds of assigned areas to safeguard clients and property.
- Oversee client participation in daily program activities.
- Provide optimal customer service.
- Arrange and transport clients to appointments, escort clients to assigned apartments, distribute linens and supplies.
- Drive agency vehicles to transport clients, if assigned.
- Accept new clients in electronic records database.
- Provide emergency response including crisis management, first aid, CPR, and fire response as needed.
- Complete Incident Reports as outlined by the Program Manual and Funder guidelines.
Benefits
- Medical Coverage
- Dental Coverage
- Vision Coverage
- Prescription Coverage
- Life Insurance
- Retirement Plan
- Tuition Reimbursement
- Paid Time Off
- Paid Birthday Holiday
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
