Shift Manager - Full Time

321 Coffee • Raleigh, NC

40d • Hybrid

About The Position

321 Coffee is a coffee shop and roaster built on inclusion, aiming to provide meaningful work experiences to individuals with intellectual and developmental disabilities. The company is looking for upbeat, caring, and proactive individuals to champion the 321 experience. This role is for someone who loves to work with others, take ownership of the shop’s day-to-day needs, and find enjoyment in their work. The Shift Manager will work alongside baristas and other managers to achieve operational success and is essential to executing the inner workings of each location during a shift to create a fun and inclusive experience. Shift Managers will have a primary location but may be expected to cover shifts at other 321 Coffee locations.

Requirements

• Ability to lift items weighing up to 25 lbs for restocking inventory
• Ability to move kegs weighing up to 50 lbs
• Eager to learn new skills and request help when needed
• Excellent communication skills (written and verbal)
• Ability to lead and develop a diverse team
• Engage with customers and provide outstanding customer service
• Attend required shifts and maintain punctuality
• Ability to use and troubleshoot point-of-sale technology
• Ability to learn and use Microsoft products (specifically Outlook, Teams, and Excel) and 7Shifts scheduling software
• Ability to work weekends

Nice To Haves

• Prior experience is a plus but not required
• Experience working with adults with intellectual and developmental disabilities and/or experience in the food & beverage or customer service industry is a plus

Responsibilities

• Open and close shop
• Oversee team to take and prepare excellent drinks, products, and catering orders
• Lead and develop employees
• Ensure work safety and cleanliness
• Keep the shop running efficiently by anticipating any needs
• Create a welcoming environment for guests and our team
• Engage with others to share the 321 Coffee mission
• Assist in scheduling employees and overseeing swap/drop requests
• Assist in monitoring/restocking inventory + maintaining vendor relationships
• Assist in scheduled maintenance
• Attend scheduled manager meetings
• Support the on-call rotation
• Other duties as assigned by Company

Benefits

• Paid Time Off (4 weeks/year)
• Flexible Paid Time Off (accruing starting at 3 weeks per year)
• Additional Paid Time Off (1 week per year) for the Company Holiday
• Winter Week Closure (12/24-1/1)
• Blue Cross Blue Shield NC Health Insurance Plan
• Group health insurance plan with employer contributions toward employee premiums
• Medical, Dental, and Vision plans
• 401(K) Plan
• Free Shift Drink

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed