Retail Shift Manager - Concord- Full-time
About The Position
The Retail Shift Manager supports store operations and staff management to keep the store running smoothly. The role includes opening and closing the store, handling deposits, securing the building, responding to customer complaints, and issuing refunds. The Shift Manager ensures customers and donors receive friendly, prompt service and makes production and scheduling decisions when management is unavailable. The position manages the flow of donated goods to optimize sales, coordinates shipments and merchandise flow to meet goals, and rotates, organizes, and displays merchandise by category and color. The Shift Manager also leads floor operations, including managing, sorting, and moving donations; supervises employees and store activities when managers are unavailable; assists with store team duties as needed; and reports safety or theft concerns to store leadership. The role offers starting pay of $17.00 per hour, annual raises, production bonuses, and the opportunity to earn quarterly incentive pay based on store performance, potentially exceeding $1,000 per quarter. Goodwill also offers skill-building and career development classes, team member discounts, and full-time benefits.
Requirements
- High school diploma or GED.
- One year of Goodwill retail experience or two years of general retail experience, or an equivalent combination.
- Strong close, color, and depth vision.
- Ability to perform the physical activities described, including regularly lifting up to 10 pounds and occasionally lifting up to 50 pounds.
- Some local travel is involved.
Responsibilities
- Support store operations and staff management.
- Open and close the store, manage deposits, and secure the building.
- Resolve customer complaints and issue refunds.
- Ensure customers and donors receive friendly, prompt service.
- Make production and scheduling decisions when management is unavailable.
- Manage the flow of donated goods to optimize sales.
- Coordinate shipments and merchandise flow to meet goals.
- Rotate, organize, and display merchandise by category and color.
- Assist with store team duties as needed.
- Lead floor operations, including managing, sorting, and moving donations.
- Supervise employees and store activities when managers are unavailable.
- Report safety or theft concerns to store leadership.
Benefits
- Annual raises
- Production bonuses
- Quarterly incentive pay based on store performance, with the potential to earn over $1,000 per quarter
- Free skill-building and career development classes
- Team member discounts
- Medical benefits
- Dental benefits
- Vision benefits
- Paid time off
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
