Retail Shift Manager - Concord- Full-time

Goodwill Industries of the Southern Piedmont • Concord, NC

6d

About The Position

The Retail Shift Manager supports store operations and staff management to keep the store running smoothly. The role provides an opportunity to earn quarterly incentive pay based on store performance, with additional payouts for eligible team members and the potential to earn over $1,000 per quarter based on results. Goodwill describes its work as creating employment opportunities and funding programs that support individuals and communities through retail stores and donation centers.

Requirements

• High school diploma or GED.
• One year of Goodwill retail experience or two years of general retail experience, or an equivalent combination.
• Ability to talk, listen, stand, and walk for most of the work time.
• Ability to frequently use hands, reach, push, and pull; occasionally sit, kneel, stoop, throw, or twist.
• Ability to regularly lift up to 10 pounds and occasionally lift up to 50 pounds.
• Strong close, color, and depth vision.
• Some local travel is involved.

Responsibilities

• Open and close the store, manage deposits, and secure the building.
• Resolve customer complaints and issue refunds.
• Ensure customers and donors receive friendly, prompt service.
• Make production and scheduling decisions when management is absent.
• Manage donated-goods flow to optimize sales.
• Coordinate shipments and merchandise flow to meet goals.
• Rotate, organize, and display merchandise by category and color.
• Assist with store team duties as needed.
• Lead floor operations, including managing, sorting, and moving donations.
• Supervise employees and store activities when managers are unavailable.
• Report safety or theft concerns to store leadership.

Benefits

• Starting pay of $17.00 per hour.
• Annual raises and production bonuses.
• Free skill-building and career development classes.
• Generous team member discounts.
• Full-time medical, dental, and vision benefits.
• Paid time off.
• Tuition reimbursement.
• Quarterly incentive pay based on store performance for eligible team members, with the potential to earn over $1,000 per quarter based on results.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED