Assistant Store Manager (Full-time) - Concord, NC

Hibbett•Concord, NC

10d•Onsite

About The Position

The Assistant Manager supports and consults with the Store Manager on store operations and administrative duties, including methods for achieving store goals. The role requires knowledge of each product area or department, adherence to company policies and visual standards, and a commitment to outstanding customer service and merchandise promotion. In the Store Manager’s absence, the Assistant Manager assumes supervisory control of the entire store and is trained in the Store Manager’s responsibilities. The Assistant Manager helps oversee store assets, staffing, sales, inventory, merchandising, ordering, scheduling, and profitability. The role guides employees and customers across departments, maintains service quality, and performs general administrative duties. The Assistant Manager also helps recruit, train, and evaluate personnel and safeguards company assets and financial information by following internal controls and reporting potential fraud risks.

Requirements

Experience working in a retail environment; footwear and athletic apparel experience is preferred.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Ability to assist in managing a team and keep up with overall goals and profits.
Self-starter with initiative to take on important tasks without being asked.
Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
Team player passionate about outstanding customer service and selling merchandise.

Nice To Haves

Retail experience in footwear and athletic apparel.

Responsibilities

Assist the Store Manager in controlling company assets.
Consult with the Store Manager on action plans for selling, restocking, merchandising, ordering, scheduling, and other store responsibilities.
Assume responsibility for the entire store in the Store Manager’s absence.
Assist with recruiting, training, and evaluating personnel.
Provide knowledge and guidance to employees and customers across departments.
Monitor inventory, sales statistics, and expenses to support profitability.
Direct staff to ensure departmental responsibilities and standards are completed.
Keep the Store Manager informed about inventory movement and customer trends.
Ensure quality customer service, including helping customers as they enter and assisting multiple customers during peak periods.
Promote and sell company services and merchandise.
Follow company policies, procedures, and standards in operations, personnel, visual presentation, and customer service.
Protect company assets and financial information by ensuring effective internal controls and reporting potential fraud risks.
In the Store Manager’s absence, supervise employees, including interviewing and training, planning and assigning work, directing work, and resolving problems.
Perform general administrative duties and undertake trained Store Manager responsibilities.