Full Time Shift Manager

Pet Supermarket•Newberry, FL

About The Position

The Shift Manager assists the store management team with the overall operation and performance of the store, including sales, merchandising, animal care, cleaning, and adherence to company guidelines and procedures. The role supports the Store Manager in communicating the company’s vision, values, and priorities to the team, drives daily sales goals, and completes manager-on-duty responsibilities when the Store Manager and Assistant Manager are absent. The Shift Manager follows and enforces company policies and procedures communicated by the Sunrise Store Support Office. The role leads sales and customer service efforts, assigns and delegates daily work, supports inventory and store operations, and helps build and develop the team. It includes caring for livestock, maintaining a safe and clean store, supporting community events and relationships with rescue agencies, and responding to business needs throughout the shift. Most work takes place on the sales floor in a relatively temperature-stable environment; occasional work alone and possible accidental injuries from pets are noted.

Requirements

At least 1 year of experience in a retail management role.
Enjoy working with and around animals.
Ability to work a flexible schedule that includes mornings, evenings, weekends, and/or holidays.
Several duties require physical exertion and dexterity; heavy lifting up to 55 pounds is required several times during a shift.
Ability to maintain open communication with customers, fellow employees, and upper management.
Ability to access, input, and retrieve information from a computer system.
Ability to perform tasks involving typing, data entry, and vision to monitor; sitting or standing for extended periods; bending, reaching, kneeling, and stooping; and lifting up to 40 pounds.
A valid driver’s license and access to a motor vehicle are preferred.

Nice To Haves

A college degree is an asset.
A valid driver’s license and access to a motor vehicle are preferred.

Responsibilities

Prioritize, assign, and delegate daily goals, tasks, and assignments to associates and ensure work is completed when serving as manager on duty.
Monitor teams’ customer service and selling practices and communicate observations to the Store Manager or Assistant Manager.
Recognize team efforts and accomplishments and maintain a professional, positive workplace demeanor.
Partner with the Store Manager to plan and execute community events and develop business relationships with rescue agencies.
Model customer engagement, excellent service, brand awareness, and loyalty awareness.
Maintain a safe and clean store environment and ensure the cleanliness and well-being of livestock, including animal care and feeding.
Protect tangible and intangible company assets.
Support store and brand standards, operational excellence, and safety requirements.
Communicate relevant store information to employees and ensure required actions are completed on time.
Support inventory management by placing orders within budget and driving sales.
Help maintain the fish system, including inventory, ordering, and adherence to budgets.
Partner with the Store Manager to ensure physical inventory accuracy, complete counts, and meet shrink goals.
Communicate performance concerns to the Store Manager or Assistant Store Manager in a timely manner.
Support new-hire training checklists, training plans, and merchandising guidelines.
Monitor business throughout the shift and respond to business needs.
Complete other tasks and duties assigned by store management.