Shift Manager - Beverage Department - Newcastle Casino

Traditions Hospitality Group•Newcastle, OK

10d•$17 - $21•Onsite

About The Position

The Shift Manager oversees daily operations of the beverage department, coordinating staff and ensuring exceptional service and a positive experience for guests and team members. The role includes supervising front-of-house and back-of-house operations, maintaining company standards, training staff, managing inventory, addressing guest concerns, and monitoring performance metrics. The position is full-time at Newcastle Casino in Newcastle, Oklahoma, with a listed hourly pay range of $17.00–$21.00. The job shift is listed as “Any.”

Requirements

Must be at least 21 years of age.
Must be able to obtain a Gaming license.
Must be able to obtain an ABLE license.
At least 2 years of experience in a supervisory role in the hospitality, beverage, or food service industry.
Strong leadership and communication skills.
Ability to multitask and prioritize effectively in a fast-paced environment.
Flexibility to work varying shifts, including nights, weekends, and holidays.

Responsibilities

Supervise and coordinate staff activities during assigned shifts, including front-of-house and back-of-house operations.
Ensure compliance with company policies, procedures, and standards to maintain a safe and welcoming environment.
Train and mentor team members to uphold service standards and deliver outstanding guest experiences.
Manage inventory by ordering and receiving supplies and monitoring stock levels.
Handle guest inquiries, concerns, and complaints professionally and promptly, working toward satisfactory resolutions.
Monitor performance metrics, including sales and labor costs, and implement strategies to improve efficiency and profitability.
Maintain a professional appearance in accordance with the establishment’s dress code.