Dunkin Shift Manager

Gilligan Company • Moraine, OH

1d

About The Position

The Shift Manager is responsible for ensuring product quality and availability, operational efficiency, excellent customer service, effective staff management, and problem solving. Shift awareness and a positive attitude are essential. Shift Managers lead by example and help ensure guests feel welcome and appreciated. The role also involves serving guests, processing orders and payments, preparing and packaging orders, cleaning and preparing work areas, using coffee and sandwich equipment, learning menu items and ingredients, and monitoring food quality and quantity.

Requirements

• Must be at least 18 years old.
• Excellent communication skills.
• Physical dexterity, including the ability to move up to 50 pounds from one area to another.
• Ability to operate a computerized POS system.
• Basic math skills and written and verbal skills.
• Enthusiasm and a team-player attitude.
• Commitment to excellent customer service.

Responsibilities

• Provide fast, friendly customer service to all guests.
• Operate a POS system to take orders and collect payment.
• Prepare and package customer orders to their satisfaction.
• Clean and prepare cooking and prep areas.
• Operate coffee and sandwich equipment.
• Demonstrate knowledge of menu items and ingredients.
• Account for food quality and quantity.
• Support effective staff management and problem solving during shifts.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Paid time off (PTO)
• Opportunities for advancement
• Flexible schedules

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed