Shift Manager - Security

Bally's Chicago•Dover, DE

68d•Onsite

About The Position

This role involves directing and overseeing the performance of Security Officers, ensuring exceptional customer service, and managing staffing coverage, particularly during peak hours. The Shift Manager is responsible for maintaining facility control, managing daily drop pickups and armored car details, and responding to various security-related incidents, including emergencies and situations requiring first aid or CPR. The position also includes significant HR responsibilities such as interviewing, hiring, training, evaluating, disciplining, and rewarding employees. Furthermore, the role involves managing the departmental budget, payroll, and labor costs, maintaining records, developing strategic goals, ensuring compliance with laws and company policies, and staying updated on industry trends. Effective communication, establishing customer service standards, and holding subordinates accountable are key aspects of this role. The Shift Manager must also ensure a safe working environment for all employees.

Requirements

Must be available to work weekends, holidays, and nights as scheduled

Responsibilities

Directs and oversees the performance of the Security Officers
Ensures that all Security staff provides exceptional customer service
Ensures that proper staffing coverage is present as needed, particularly during peak hours and other critical times.
Ensures that all officers assigned are present and facility is under control.
Manages and participates in the daily drop pick up, and the armored car detail
Responds to activity requiring security assistance or attention and directs staff as needed on a situational basis.
Responds to emergency or volatile situations and directs staff accordingly.
Testifies for Bally’s Dover, at any criminal or civil proceeding as directed.
Evaluates upon sight, and responds appropriately to persons requiring first aid or CPR.
Interviews, selects, hire and retain superior employees.
Coached and counsels subordinate employees
Oversees and ensures the timely completion of employee evaluations.
Conducts training with subordinates, both formally and informally.
Issues discipline and terminate employees as appropriate.
Rewards and recognizes superior performers.
Exercises considerable judgement in determining priorities, managing projects and assignments, delegating work, and overall accomplishment of goals and tasks.
Manages departmental budget, maximizing revenue and controlling expenses as appropriate
Manages payroll and labor costs
Maintains relevant records and oversees the maintenance of records as appropriate for the department
Develops and implements strategic goals, objectives and business plans for the department
Ensures compliance with relevant laws and regulations as well as company policies and procedures
Maintains up-to-date knowledge of industry and competition
Ensures effective communication within the department and company
Establishes and implements customer service standards
Holds subordinates accountable for established performance expectations
Motivates and develops staff; provides advice and guidance as appropriate
Oversees and ensures that employees work safely and follow all safety rules.
Performs other duties as assigned