Security Shift Manager

Churchill Downs•Oxford, ME

7d•Onsite

About The Position

The Security Shift Manager oversees Security Operations during an assigned shift to help ensure the safety of team members, guests, and company assets. The manager directs security personnel, assigns duties, monitors performance, and ensures compliance with company policies, Maine State Gaming Regulations, and department and casino procedures. The role handles casino incidents and reporting, coordinates emergency response, addresses guest and employee concerns, supports safety, collaborates with other departments, and serves as a liaison with law enforcement. The manager works closely with a Senior Security Shift Manager and maintains effective communication and continuity across shifts. The position also supports security staffing, investigations, emergency preparedness, training, performance management, sensitive inventory and systems, access restrictions, responsible gambling procedures, and payroll timekeeping. It may require performing Security Officer duties and mandatory shift coverage as needed. Oxford Casino Hotel is part of Churchill Downs Incorporated and is located in Oxford, Maine. The property includes gaming, dining, and hotel operations. Its stated core values are safety, cleanliness, compliance, and friendliness.

Requirements

Prior security experience or management experience is required.
Ability to lead security personnel, perform corrective actions, delegate assignments, and maintain effective staffing and coverage during an assigned shift.
Ability to assess incidents, exercise sound judgment under pressure, and coordinate appropriate emergency response.
Strong verbal and written communication skills, including the ability to conduct briefings and communicate with guests and team members.
Ability to resolve conflicts, use de-escalation techniques, and handle sensitive situations professionally and discreetly.
Ability to understand and apply gaming regulations, internal controls, company policies, and security procedures.
Ability to work independently and with a team of managers, and to understand chain of command.
Ability to use computer applications, reporting systems, and two-way radios.
Ability to handle sensitive information discreetly and maintain professional boundaries.
Ability to operate company vehicles for patrols and other assigned duties in accordance with company procedures; must maintain a valid driver’s license and meet company driver eligibility requirements.
Ability to stand and walk for extended periods, climb, reach, push, pull, and lift objects.
Ability to lift 40 pounds and push or pull a wheeled cart weighing up to 300 pounds.
Ability to exert up to 50 pounds of force occasionally, up to 20 pounds frequently, and/or up to 10 pounds constantly to move objects.
Ability to maintain composure and control during difficult or emergency situations.

Responsibilities

Oversee the safety and security of team members, guests, and company assets during assigned shifts.
Monitor security personnel for compliance with department and company policies and procedures.
Help assign security posts, patrol areas, breaks, and duties; adjust staffing deployment to maintain coverage based on staffing and operational needs.
Provide direction and support so personnel can perform their duties safely and within established guidelines.
Conduct shift briefings and communicate significant incidents, unresolved concerns, equipment issues, and follow-up responsibilities between shifts.
Ensure incident reports and daily logs are accurate, complete, and submitted promptly.
Coordinate investigations and follow-ups while protecting confidential information.
Respond to medical emergencies; provide first aid, CPR, and AED assistance within current training; and coordinate with emergency medical services.
Direct the initial Security response to emergencies, including evacuations, and coordinate with responding agencies and casino leadership under the established EAP.
Act as a liaison among responding law enforcement agencies, first responders, and casino management during assigned shifts.
Coordinate and conduct emergency drills as directed by department leadership, documenting performance and improvement opportunities.
Conduct routine inspections for safety hazards, security vulnerabilities, and equipment issues; document concerns and coordinate corrective action.
Coach and evaluate assigned personnel, document performance concerns, and recommend recognition, corrective actions, or additional training to the Senior Shift Manager; carry out recommended coaching, corrective actions, or training as needed.
Provide support and guidance to casino departments and personnel as needed.
Address guest concerns and complaints and employee conflicts professionally, using de-escalation and customer service skills; refer matters beyond assigned authority to appropriate leadership.
Conduct interviews, oversee onboarding and training of assigned personnel, and verify new hires’ ability to perform required duties through multiple check-ins during their first 90 days.
Oversee sensitive key and lock inventory, cards and dice inventory, and other departmental sensitive systems to ensure complete audits and system integrity in compliance with internal controls.
Ensure self-excluded, property-barred, underage, and other restricted individuals do not enter the restricted gaming floor.
Act as a responsible gambling resource for patrons seeking to self-exclude, following departmental procedures.
Review and verify assigned personnel’s timekeeping records, resolve discrepancies, and submit approved records by payroll deadlines.
Work with managers and team members across departments to support safety and compliance.
Perform Security Officer duties as needed.
Provide required mandatory shift coverage as needed and attend mandatory departmental and company trainings and meetings.