Security Shift Manager

Churchill Downs Incorporated•Oxford, ME

8d•$48,000 - $50,000•Onsite

About The Position

The Security Shift Manager oversees security operations during an assigned shift to protect team members, guests, and company assets. The role directs security personnel, assigns duties, monitors performance, and ensures compliance with company policies, Maine State Gaming Regulations, and department and casino procedures. The manager handles casino incidents and reporting, coordinates emergency responses, addresses guest, employee, and safety concerns, collaborates with other departments, and serves as a liaison with law enforcement. The role works closely with a Senior Security Shift Manager and maintains communication and continuity across shifts. Oxford Casino Hotel is part of Churchill Downs Incorporated and is located in Oxford, Maine. The property includes gaming facilities, restaurants, and a hotel. The casino identifies safety, cleanliness, compliance, and friendliness as core values.

Requirements

Prior security experience or management experience is required.
Ability to lead security personnel, take corrective action, delegate assignments, and maintain effective staffing and coverage during an assigned shift.
Ability to assess incidents, exercise sound judgment under pressure, and coordinate appropriate emergency responses.
Strong verbal and written communication skills, including the ability to conduct briefings and communicate with guests and team members.
Ability to resolve conflicts, use de-escalation techniques, and handle sensitive situations professionally and discreetly.
Ability to understand and apply gaming regulations, internal controls, company policies, and security procedures.
Ability to work independently and with a team of managers while understanding the chain of command.
Ability to use computer applications, reporting systems, and two-way radios.
Ability to handle sensitive information discreetly and maintain professional boundaries.
Valid driver's license and ability to meet company driver eligibility requirements.
Ability to stand and walk for extended periods, climb, reach, push, pull, and lift objects.
Ability to lift 40 pounds and push or pull a wheeled cart weighing up to 300 pounds; the work may require exerting up to 50 pounds of force occasionally, 20 pounds frequently, and 10 pounds constantly.
Ability to maintain composure and control during difficult or emergency situations.

Responsibilities

Oversee the safety and security of team members, guests, and company assets during assigned shifts.
Monitor security personnel for compliance with department and company policies and procedures.
Assign security posts, patrol areas, breaks, and duties, and adjust personnel deployment to maintain coverage.
Provide personnel with direction and support to perform their duties safely and within established guidelines.
Conduct shift briefings and communicate incidents, unresolved concerns, equipment issues, and follow-up responsibilities between shifts.
Ensure incident reports and daily logs are accurate, complete, and submitted promptly; coordinate investigations and follow-ups while protecting confidential information.
Respond to medical emergencies with first aid, CPR, and AED assistance within current training, and coordinate with emergency medical services.
Direct initial security responses to emergencies, including evacuations, and coordinate with responding agencies and casino leadership under the established EAP.
Serve as a liaison among responding law enforcement agencies, first responders, and casino management during assigned shifts.
Coordinate and conduct emergency drills as directed, and document performance and improvement opportunities.
Inspect the property for safety hazards, security vulnerabilities, and equipment issues; document concerns and coordinate corrective action.
Coach and evaluate personnel, document performance concerns, recommend recognition, corrective actions, or training to the Senior Shift Manager, and perform coaching or corrective actions as needed.
Support and guide casino departments and personnel as needed.
Address guest concerns and complaints and employee conflicts professionally, using de-escalation and customer-service skills; refer matters beyond assigned authority to appropriate leadership.
Conduct interviews, oversee onboarding and training, and check new hires' ability to perform required duties throughout their first 90 days.
Oversee sensitive key and lock inventory, cards and dice inventory, and other sensitive departmental systems to maintain audit completeness and system integrity in compliance with internal controls.
Ensure self-excluded, barred, underage, and other restricted patrons or personnel do not enter the restricted gaming floor.
Serve as a responsible-gambling resource for patrons seeking self-exclusion, following departmental procedures.
Review and verify personnel timekeeping records, resolve discrepancies, and submit approved records by payroll deadlines.
Work with managers and team members across departments to support safety and compliance.
Perform Security Officer duties as needed.
Provide mandatory shift coverage as needed and attend required departmental and company trainings and meetings.
Operate company vehicles for patrols and other assigned duties in accordance with company procedures.