Security Shift Manager

Hard Rock Hotel & Casino Ottawa • Hollywood, FL

1d • Onsite

About The Position

The Security Shift Manager is responsible for providing superior service to internal and external guests and ensuring the efficient and effective operation of the Security Department and Fire Command Center. The role implements systems to ensure compliance with Gaming Commission regulations and company and departmental policies and procedures; coordinates activities with local and state law enforcement; and identifies and controls risks and threats to the safety and assets of the company, guests, and employees. The manager schedules, trains, and supervises Security Staff, conducts investigations, and works with law enforcement to resolve incidents.

The position requires a professional, enthusiastic, and outgoing presence and a commitment to creating a positive guest experience. Duties include reviewing incident reports, maintaining facility key control, preparing work schedules, evaluating subordinate job duties, coordinating emergency situations, attending meetings, and setting up and facilitating training programs, including de-escalation and emergency evacuation training. Final candidates must obtain gaming licensure through a background check before an offer is extended; checks may include credit and criminal background checks and a drug screen.

Requirements

• High school diploma or equivalent.
• At least four years of Security Management experience in a high-volume casino/hotel complex environment, or an equivalent combination of education and experience.
• Ability to effectively direct vehicular traffic in parking lots, garages, and entrances and exits.
• Excellent communication and time-management skills, including the ability to forecast time-management needs.
• Industry or job-related knowledge.
• Basic mathematical skills, including addition, subtraction, multiplication, and division relevant to position responsibilities.
• Ability to apply sound judgment in standard situations, non-standard situations with limited variables, and non-standard situations requiring independent judgment with limited guidelines.
• Ability to perform the position’s duties and responsibilities satisfactorily.
• Ability to deliver service that encourages guests to return and gives each guest a positive, memorable entertainment experience.
• Commitment to go above and beyond in carrying out position responsibilities to support organizational goals.
• Ability to project an excited, enthusiastic, outgoing, and professional presence.
• Final candidates must obtain gaming licensure through a Seminole Gaming Compliance and Regulations background check before an offer is extended; checks may include a credit check, criminal background check, and drug screen.

Responsibilities

• Follow Gaming Commission regulations and Seminole Tribe of Florida and departmental policies and procedures.
• Review submitted incident reports for accuracy.
• Communicate positively with guests and employees in oral and written form.
• Write incident reports and conduct assigned investigations.
• Maintain a high level of key control for the facility.
• Prepare daily work schedules.
• Evaluate subordinate employees’ job duties.
• Coordinate emergency situations.
• Attend meetings as required.
• Set up and provide training.
• Oversee and facilitate training programs, including de-escalation and emergency evacuation training, within Security and across the property.
• Coordinate activities with local and state law enforcement officials and work with them to resolve investigations.
• Identify and control risks and threats to the safety and assets of the company, its guests, and employees.
• Schedule, train, and supervise Security Staff.
• Direct vehicular traffic in parking lots, garages, and entrances and exits.

Benefits

• A comprehensive benefits package intended to support team members’ health, future planning, and work-life balance; benefits may vary by employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED