Security Shift Manager

North Fork Mono Casino & Resort•Notarb, CA

6d•Onsite

About The Position

The Security Shift Manager, under the direct supervision of the Security Director, oversees the Casino Security Department and administers a professional security and safety program to provide a safe and secure environment for Guests, Team Members, and Company assets. The role manages day-to-day department operations and supports a 24-hour, seven-day-a-week security operation, following Company standards, policies, and procedures. All work is performed onsite in Madera, California. The manager supervises and develops department staff, supports training and performance management, conducts investigations, addresses safety and security concerns, and helps ensure compliance with applicable internal standards, policies, procedures, and laws. The position also supports departmental reporting, staffing analysis, payroll approval, guest service, and community relations.

Requirements

High school diploma or GED.
At least five years of casino security, armed-security, law enforcement, or military experience, including at least three years in a supervisory capacity or above.
Registered with California BSIS, or able to acquire registration; the employer will provide it upon hire.
Ability to pass firearms qualification and obtain a BSIS Exposed Firearms License; the employer will provide it upon hire.
At least three years of firearms experience.
Experience in risk and safety.
Demonstrated experience in training.
Current First Aid, CPR, and AED certifications, or ability to acquire them; the employer will provide them upon hire.
Current RBS certificate, or ability to acquire it; the employer will provide it upon hire.
Valid California driver's license and insurability.
Ability to obtain and maintain a Gaming License from the Tribal Gaming Commission, including passing a background investigation.
Must be at least 21 years of age.
Effective written and verbal communication with Guests, Team Members, and Management.
Knowledge of security, investigation, loss prevention, safety awareness, and risk management.
Ability to exercise discretion and handle sensitive situations tactfully.
Excellent guest service skills and ability to address guest concerns diplomatically.
Ability to work in a fast-paced environment and present information and respond to questions from managers, vendors, guests, and Team Members.
Ability to perform interviews and interrogations.
Ability to pass firearm safety, handling, and shooting qualifications; obtain BSIS firearms licensing; and comply with State and Tribal firearms laws.
Ability to pass qualifications in OC Spray, baton, and handcuffing techniques.
Excellent organizational skills and a high degree of integrity.
Ability and experience to manage, supervise, and develop staff to enhance teamwork and Company image.
Ability to use office equipment and strong Microsoft Office skills.

Nice To Haves

Associate's degree in criminal justice, business administration, management, or a related field.
Manager experience.

Responsibilities

Practice, support, and promote North Fork Mono Casino's culture and demonstrate its Service Standards.
Ensure high standards of guest service and respond to Guest and Team Member concerns and questions.
Protect casino gaming assets and property and the lives of people who work at, do business with, or visit the casino.
Manage the day-to-day operations of the Security Department and ensure a 24-hour, seven-day-a-week security operation.
Participate in reporting and directing responses to safety issues.
Conduct internal and external investigations and submit recommendations to the Security Director.
Exercise sound judgment and provide security guidance in routine and non-routine situations.
Ensure Team Members comply with Minimum Internal Control Standards, policies, and procedures.
Assist the Security Director with reviewing and approving departmental reports and reviewing incident reports and statistical data for Casino Management.
Manage and supervise department Team Members, including hiring, training, development, and separation processes.
Assist the Security Director in leading Team Members to meet management directives.
Help develop and administer Security Department and applicable company-wide training programs.
Take necessary enforcement action for violations of Tribal, State, and Federal laws.
Investigate vehicle accidents and guest service concerns involving accidents or safety incidents.
Maintain and develop community relations with law enforcement agencies as needed.
Ensure Security Team Members provide excellent guest service.
Assist the Security Director in analyzing and recommending staffing-level changes.
Oversee performance evaluations and provide leadership direction to supervisors.
Maintain good communication and foster a positive, professional work environment.
Contribute to team efforts and departmental results, and complete required training.
Maintain the security of confidential information entrusted to the position.
Ensure staff payroll is completed and approved before the payroll deadline.
Perform other job-related duties as assigned.