Security Shift Manager

North Fork Mono Casino•Madera, CA

6d•Onsite

About The Position

The Security Shift Manager, under the direct supervision of the Security Director, oversees the Casino Security Department’s operations and provides effective departmental leadership. The role administers a professional security and safety program intended to provide a safe and secure environment for Guests, Team Members, and Company assets, in accordance with Company standards, policies, and procedures. The position is responsible for day-to-day department operations and for ensuring a 24-hour, seven-day-a-week security operation capable of responding promptly to routine and emergency situations. The manager protects casino and resort gaming assets and property, and the lives of people who work at, do business with, or visit the casino. The role supervises and develops department Team Members, supports the Security Director with department leadership and administration, and helps ensure compliance with applicable internal controls, policies, procedures, and laws. Work is performed on site in Madera, California, and may involve varied hours, overtime, evenings, weekends, holidays, outdoor conditions, and physical demands.

Requirements

High school diploma or GED.
At least five years of casino security, armed-security, law-enforcement, or military experience, including at least three years in a supervisory capacity or above.
At least three years of firearms experience.
Experience in risk and safety.
Demonstrated experience in training.
Registered with California BSIS or able to obtain registration; the employer will provide it upon hire.
Ability to pass firearms qualification and obtain a BSIS Exposed Firearms License; the employer will provide it upon hire.
Ability to pass firearm safety, handling, and shooting qualifications and comply with State and Tribal firearms laws.
Ability to pass qualifications in OC Spray, Baton, and Handcuffing techniques.
Current First Aid, CPR, and AED certifications, or ability to obtain them; the employer will provide them upon hire.
Current RBS certificate, or ability to obtain it; the employer will provide it upon hire.
Valid California driver’s license and insurability.
Ability to obtain and maintain a Gaming License from the Tribal Gaming Commission, including passing a background investigation.
Must be at least 21 years of age.
Ability to communicate effectively in writing and verbally with Guests, Team Members, and Management.
Knowledge of security, investigations, loss prevention, safety awareness, and risk management.
Ability to exercise discretion and handle sensitive situations tactfully.
Excellent guest-service skills and ability to handle guest concerns diplomatically.
Ability to work in a fast-paced environment and present information effectively and respond to questions from managers, vendors, guests, and Team Members.
Ability to perform interviews and interrogations.
Excellent organizational skills and a high degree of integrity.
Ability and experience to manage, supervise, and develop staff talents to strengthen teamwork and Company image.
Strong Microsoft Office skills and ability to use office equipment.
Ability to perform job-related functions requiring manual dexterity; sit, stand, or walk for the duration of a shift; and bend, carry, climb, crawl, crouch, grasp, kneel, lift, pull, push, reach, or stoop.
Ability to lift, push, and pull up to 50 pounds, with or without assistance.

Nice To Haves

Associate’s degree in criminal justice, business administration, management, or a related field.
Manager-level experience.

Responsibilities

Practice, support, and promote North Fork Mono Casino’s culture and demonstrate exemplary Service Standards.
Ensure high standards of guest service and respond to Guest and Team Member concerns and questions.
Protect casino and resort gaming assets and property, and safeguard the lives of people who work at, do business with, or visit the casino.
Manage the day-to-day operations of the Security Department and ensure continuous 24-hour, seven-day-a-week security coverage.
Participate in reporting and directing safety issues.
Conduct internal or external investigations and submit recommendations to the Security Director.
Exercise sound judgment under routine and stressful conditions and provide security guidance in routine and non-routine situations.
Ensure Team Members comply with Minimum Internal Control Standards (MICS), policies, and procedures.
Assist the Security Director with reviewing and approving departmental reports, reviewing incident reports, and providing statistical data to Casino Management.
Manage and supervise department Team Members, including hiring, training, development, and separation processes.
Assist the Security Director in directing and leading Team Members to meet management directives.
Assist in developing and administering training programs for the Security Department and applicable training programs for all Team Members.
Take necessary enforcement action for violations of Tribal, State, and Federal laws.
Investigate vehicle accidents and Guest service concerns related to accidents or safety incidents.
Maintain and develop community relations with law enforcement agencies as necessary.
Ensure Security Team Members provide excellent guest service.
Assist the Security Director in analyzing and recommending staffing-level changes.
Oversee performance evaluations and provide leadership direction for supervisors.
Maintain effective communication and foster a positive, professional work environment.
Contribute to team efforts and departmental results, and complete required training.
Manage and maintain the security of confidential information entrusted to the position.
Ensure staff payroll is completed and approved before the payroll deadline.
Perform other job-related duties as assigned.