Security Shift Manager

Churchill Downs Incorporated•Hampton, VA

About The Position

The Security Shift Manager is responsible for providing a high level of guest service and ensuring the safety and security of the property, patrons, team members, and vendors. Under the direction of the Security Director, the manager oversees security incidents and maintains a visible security presence throughout the property. The role includes observing gambling activity for violations of regulations and company policies, managing assigned-shift operations, providing staff guidance and training, supporting first responders as needed, and directing security vendors when required. The manager oversees daily security staff activities and officer rotations, maintains operational and performance records, manages property and restricted-area access, and responds to assistance calls. The role also involves crowd control, incident response and investigation, report preparation and review, safety inspections, policy and regulatory compliance, audits, and maintaining knowledge of property promotions and events. Assistance with scheduling and payroll may be required. The work involves circulating throughout assigned areas, including smoking areas, and may take place in a moderately to loudly noisy environment with flashing lights. The position requires extended periods of sitting or standing and walking, along with other physical activities; lifting, pushing, or pulling up to 25 pounds may also be required. The manager must be able to work nights, weekends, and holidays.

Requirements

Must be at least 21 years of age.
Successfully complete training programs required by the jurisdiction and property.
Communicate and comprehend information and ideas in spoken and written English.
Quickly assess and take charge of complex situations and define actionable steps.
Function effectively in a fast-paced and sometimes stressful environment.
Manage incidents using rational thinking and judgment.
Work professionally and courteously with guests and team members, promoting positive customer relations through prompt, courteous, and efficient service.
Be able to work nights, weekends, and holidays.
Have at least three years of experience in customer service, law enforcement, the military, or security, or be pursuing a degree in law enforcement, criminal justice, or a related field. Other combinations of education and experience may be considered.
Have basic computer skills, including knowledge of Word and the ability to learn and use menu-driven programs.
Obtain and maintain a valid racing license where applicable.
Hold a valid driver's license and have at least three years of driving experience.
Meet the physical requirements of extended sitting, standing, and walking; use hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. May need to lift, push, or pull up to 25 pounds.

Nice To Haves

One year of experience in a supervisory role is preferred.

Responsibilities

Provide a high level of guest service to guests, team members, and vendors.
Manage the daily activities of Security staff during assigned shifts.
Schedule rotations of officers throughout officer posts and schedule daily shift activities.
Maintain performance, team member, and operational records.
Oversee the security of the property and company assets, and recommend safety improvements.
Help ensure the safety of guests, team members, and property.
Control and defuse potential problems and assist guests and team members during emergencies.
Manage access to the property and restricted areas.
Respond immediately to calls for assistance.
Manage identification checks for gaming-floor admittance and ensure guests and vendors are greeted positively and professionally.
Maintain crowd control, promote a friendly environment, and defuse guest incidents.
Compose and review written reports; observe, handle, and report procedural violations and illegal activity.
Conduct incident investigations and assist Human Resources and other departments with investigations as requested.
Ensure policies, procedures, and regulatory requirements are followed and monitored during the shift.
Conduct routine property safety inspections and complete inspection reports.
Assist with department scheduling and payroll as required.
Provide leadership, support, education, and training to staff; conduct training as directed.
Participate in inspections and audits as directed.
Maintain knowledge of property promotions and events.
Assist first responders as needed and provide direction to security vendors as required.
Perform other duties as assigned.