Shift Manager - Security
About The Position
Directs and oversees the performance of the Security Officers. Ensures that all Security staff provides exceptional customer service. Ensures that proper staffing coverage is present as needed, particularly during peak hours and other critical times. Ensures that all officers assigned are present and facility is under control. Manages and participates in the daily drop pick up, and the armored car detail. Responds to activity requiring security assistance or attention and directs staff as needed on a situational basis. Responds to emergency or volatile situations and directs staff accordingly. Testifies for Bally’s Dover, at any criminal or civil proceeding as directed. Evaluates upon sight, and responds appropriately to persons requiring first aid or CPR. Interviews, selects, hire and retain superior employees. Coached and counsels subordinate employees. Oversees and ensures the timely completion of employee evaluations. Conducts training with subordinates, both formally and informally. Issues discipline and terminate employees as appropriate. Rewards and recognizes superior performers. Exercises considerable judgement in determining priorities, managing projects and assignments, delegating work, and overall accomplishment of goals and tasks. Manages departmental budget, maximizing revenue and controlling expenses as appropriate. Manages payroll and labor costs. Maintains relevant records and oversees the maintenance of records as appropriate for the department. Develops and implements strategic goals, objectives and business plans for the department. Ensures compliance with relevant laws and regulations as well as company policies and procedures. Maintains up-to-date knowledge of industry and competition. Ensures effective communication within the department and company. Establishes and implements customer service standards. Holds subordinates accountable for established performance expectations. Motivates and develops staff; provides advice and guidance as appropriate. Oversees and ensures that employees work safely and follow all safety rules. Performs other duties as assigned.
Requirements
- Must be available to work weekends, holidays, and nights as scheduled
Responsibilities
- Directs and oversees the performance of the Security Officers
- Ensures that all Security staff provides exceptional customer service
- Ensures that proper staffing coverage is present as needed, particularly during peak hours and other critical times
- Ensures that all officers assigned are present and facility is under control
- Manages and participates in the daily drop pick up, and the armored car detail
- Responds to activity requiring security assistance or attention and directs staff as needed on a situational basis
- Responds to emergency or volatile situations and directs staff accordingly
- Testifies for Bally’s Dover, at any criminal or civil proceeding as directed
- Evaluates upon sight, and responds appropriately to persons requiring first aid or CPR
- Interviews, selects, hire and retain superior employees
- Coached and counsels subordinate employees
- Oversees and ensures the timely completion of employee evaluations
- Conducts training with subordinates, both formally and informally
- Issues discipline and terminate employees as appropriate
- Rewards and recognizes superior performers
- Exercises considerable judgement in determining priorities, managing projects and assignments, delegating work, and overall accomplishment of goals and tasks
- Manages departmental budget, maximizing revenue and controlling expenses as appropriate
- Manages payroll and labor costs
- Maintains relevant records and oversees the maintenance of records as appropriate for the department
- Develops and implements strategic goals, objectives and business plans for the department
- Ensures compliance with relevant laws and regulations as well as company policies and procedures
- Maintains up-to-date knowledge of industry and competition
- Ensures effective communication within the department and company
- Establishes and implements customer service standards
- Holds subordinates accountable for established performance expectations
- Motivates and develops staff; provides advice and guidance as appropriate
- Oversees and ensures that employees work safely and follow all safety rules
- Performs other duties as assigned
Benefits
- 30 consecutive days of free rides for new hires with DART
- Reimbursements via Delaware Commute Solutions
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
