Shift Manager Facilities

Resorts World Catskills•Village of Monticello, NY

81d•Onsite

About The Position

The Shift Manager Facilities is responsible for ensuring all work order requests related to mechanical, electrical, HVAC, plumbing, carpentry, painting, and other assigned areas are completed properly and timely to meet safety and service standards during their assigned shift. This role promotes and enforces safety practices, oversees recruitment, hiring, training, and personnel matters within the department, and ensures performance reviews are completed annually. The Shift Manager is also responsible for the security of keys, responding to emergencies, maintaining the quality of products delivered to guests, and assisting in training and supervising staff. They are expected to implement new or improved best practices, maintain knowledge of all property facilities, schedule department staff, enforce attendance policies, and ensure all work is performed with care to prevent damage. The role requires demonstrating dedication to guests, vendors, and colleagues, understanding the impact of actions on the company, and presenting new ideas. A strong understanding of the marketplace and guest relations is essential, as is a respectful consideration of others' viewpoints, with the guest always being the priority.

Requirements

Advanced knowledge of field concepts, principles, practices and procedures.
Significant experience creating, tracking and controlling financial metrics.
Strong supervisory and communication skills.
Must have working ability with Microsoft Word, Excel and Outlook.
Familiarity w/ building systems, HVAC, Plumbing, Kitchen Mechanics, etc.
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
Ability to respond to common inquiries from other employees or guests.
Fluency in English required, second language a plus.
Ability to write detailed instructions and correspondence.
Ability to effectively present information in one-on-one and group situations.
Regularly required to talk and hear.
Regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls.
Occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Moderate physical ability such as lift or maneuver at least twenty-five (25) pounds, and varied instances of standing/walking.

Nice To Haves

Second language a plus.

Responsibilities

Ensures all work order requests related to mechanical, electrical, HVAC, plumbing, carpentry, painting and other assigned areas are completed properly and timely to meet safety and service standards during the assigned shift.
Promotes and enforces safety practices and procedures within the department.
Ensures effective recruitment, hiring, training, recognition, coaching, counseling and other personnel related matters are being handled appropriately throughout the departments.
Facilitates and ensures that performance reviews of all employees within department are complete on a yearly basis.
Prepares reports of department progress or as required by senior management.
Responsible for the security of all keys issued, key in inventory, keys destroyed, and keys turned in by other employees during assigned shift.
Responds to all emergencies per established procedures, provide expertise, directs team members and resources in the event of an emergency during assigned shift.
Responsible for quality consistent presentation of all products delivered to guest.
Assists in training, motivating and supervises staff to ensure that employees receive adequate guidance and resources to accomplish established job requirements.
Implementation of new or improved best practices or procedures.
Maintain ongoing knowledge of all aspects of the facilities on property.
Schedules of department and enforces attendance policies.
Ensures that all work is done with care and no damage occurs.
Performs other tasks as assigned.
Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive.
Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success.
Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations.
Demonstrates the courage and initiative to present new ideas and perspective to create positive results.
Exhibits respectful consideration of viewpoints, situations and others.
Puts the guest at the forefront of every decision.