Facilities Assistant Shift Manager

PENN Entertainment • Black Hawk, CO

9d • Onsite

About The Position

The Facilities Assistant Shift Manager supervises staff and manages the overall daily operations of an assigned shift. The role supports operational goals and monitors performance and profit objectives, coordinates scheduling with the manager, and helps maintain guest satisfaction. It also assists with budget recommendations and departmental budget initiatives.

The position supports maintenance and construction projects, including determining whether to use in-house resources or outside vendors and inspecting completed work. It helps ensure OSHA and regulatory compliance, manages grounds and property maintenance as needed, and conducts daily property inspections to keep the property clean, attractive, and functional. The role addresses problems promptly and reports issues to management. HVAC experience is required.

Requirements

• HVAC experience is required.
• Associate degree in a related field, one to two years of related experience and/or training, or an equivalent combination of education and experience.
• Working knowledge of electrical, plumbing, HVAC, and carpentry trades, as well as generators, fire pumps, and electrical switchgears.
• Strong written and verbal communication skills; fluency and literacy in English.
• Ability to maintain confidentiality and professionalism.
• Ability to perform arithmetic calculations, compute rates, ratios, and percentages, and draw and interpret bar graphs.
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
• Experience with maintenance and engineering, especially electrical, plumbing, air conditioning, and equipment maintenance.
• Ability to maintain a high energy level and take a proactive, strategic approach to issues.
• Ability to interact with guests, staff, and colleagues and resolve problems and conflicts diplomatically and tactfully.
• Ability to write reports and business correspondence and effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to read and interpret plans and specifications.
• Ability to collaborate and communicate effectively with team members at all organizational levels.
• Ability to obtain and maintain a Colorado Gaming License.

Nice To Haves

• Prior supervisory experience.
• Trade license.

Responsibilities

• Supervise staff and manage the overall daily operations of a designated shift.
• Support, administer, and manage operational goals; monitor performance and profit objectives.
• Adhere to scheduling and coordinate with the manager regarding concerns, with attention to guest satisfaction.
• Assist with the department budget process by providing recommendations, support compliance with budget initiatives, and report budget concerns to the manager.
• Promote and demonstrate superior customer service in accordance with department and company standards and programs.
• Ensure team members follow customer service standards and address issues as they arise.
• Assist in managing maintenance and construction projects, selecting in-house resources or outside vendors as appropriate for the shift, and inspecting completed projects for satisfactory results.
• Help ensure OSHA standards are followed during the designated shift.
• Assist with managing the grounds crew and maintaining property grounds as required.
• Conduct daily property inspections to ensure the property is clean, attractive, and fully functional; promptly remediate problems and report issues to the manager.
• Ensure regulatory compliance within the area of authority and report potential issues to management.
• Maintain strict confidentiality in departmental and company matters.

Benefits

• Day-one medical coverage for eligible positions.
• Medical, dental, vision, life, and short-term disability insurance for full-time team members.
• 401(k) matching; availability may vary by position.
• Annual performance bonus; availability may vary by position.
• Paid time off earned according to local policy and increasing with length of employment.
• Discounted casino bus tickets.
• Discounted RTD EcoPass.
• Monthly hot meal served by the Leadership Team.
• 20% discount for Starbucks, Ara Spa, and food outlets.
• 100% Colorado Gaming License reimbursement after 90 days of employment.
• Hotel discounts at 43 PENN properties and discounts on goods and services.
• Education reimbursement program and annual scholarship program.
• Career development opportunities.
• Wellness programs supporting financial, physical, and mental well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree