Facilities Assistant Shift Manager

PENN Entertainment • Alton, IL

4d

About The Position

The Facilities Assistant Shift Manager supervises staff and manages the daily operations of a designated shift. The role supports operational goals and performance and profit objectives, coordinates scheduling, contributes recommendations to budgeting, and promotes strong customer service. It assists with maintenance and construction projects, property-ground upkeep, daily property inspections, OSHA compliance, and prompt remediation and reporting of issues. The position also supports technicians with hands-on project and emergency maintenance work, and helps manage staff development, training, recognition, performance feedback, staffing recommendations, and workflow.

Requirements

• Must be at least 21 years of age.
• Associate’s degree in a related field and one to two years of related experience and/or training, or an equivalent combination of education and experience.
• Working knowledge and experience in the operation and maintenance of electrical, plumbing, HVAC, and carpentry trades.
• Knowledge of generators, fire pumps, and electrical switchgears.
• Ability to perform arithmetic using whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret bar graphs.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Ability to interact with guests, staff, and colleagues and resolve problems and conflicts diplomatically and tactfully.
• Ability to write reports and business correspondence.
• Ability to present information effectively and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to read and interpret plans and specifications.
• Ability to perform the essential duties satisfactorily, with reasonable accommodation where applicable.

Nice To Haves

• Experience managing people is preferred.
• A trade license is preferred.

Responsibilities

• Supervise staff and manage the overall daily operations of a designated shift.
• Support and administer operational goals, monitoring performance and profit objectives.
• Adhere to scheduling and coordinate scheduling concerns with the manager, with attention to guest satisfaction.
• Assist with the department budget process by providing recommendations, supporting budget initiatives, and reporting budget concerns to the manager.
• Promote and demonstrate superior customer service, ensure team members follow service standards, and address issues as they arise.
• Assist in managing maintenance and construction projects, recommend use of in-house resources or outside vendors, and inspect completed work for satisfactory results.
• Help ensure OSHA standards are followed during the designated shift.
• Assist with property-ground maintenance and conduct daily property inspections to ensure the property is clean, attractive, and functional.
• Implement immediate remediation of problems and report issues to the manager.
• Ensure regulatory compliance within the area of responsibility and report potential issues to management.
• Maintain confidentiality in departmental and company matters.
• Provide hands-on assistance to technicians and/or the maintenance team on projects and emergency maintenance as needed.
• Manage staff development and training programs and support rewards and recognition to maximize employee engagement.
• Evaluate team members and provide constructive performance feedback.
• Recommend staffing, including interviewing and hiring, and scheduling plans and assignments to meet business needs.
• Manage work procedures and expedite workflow.
• Recommend employee performance actions, including discipline, coaching, and counseling.

Benefits

• Wellness programs supporting team members’ financial, physical, and mental well-being.
• Day-one medical coverage; availability may vary by position.
• 401(k) matching; availability may vary by position.
• Annual performance bonus; availability may vary by position.
• Paid time off earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree