Shift Leader

Pizza Venture of San Antonio•Midland, TX

11d

About The Position

The Shift Leader supervises shifts and work areas in a Papa John's restaurant to ensure high-quality products and customer service while supporting restaurant profitability. The role manages shift operations and carries out company policies, procedures, programs, and systems while ensuring compliance with federal, state, and local laws and ethical business practices. The Shift Leader demonstrates strong operational skills, ensures products meet Papa John's standards and customer orders, addresses customer concerns, solicits and shares customer feedback, and uses that feedback to improve operations and build brand loyalty. The role trains and communicates quality standards to team members, oversees staffing and performance, and promotes a customer-focused, energetic, and cooperative team environment. The position contributes to sales and profit goals through customer service, product training, sales execution, use of the PROFIT System, cash management, inventory management, and protection of company assets. It also ensures the restaurant remains clean, safe, organized, and compliant with safety and security standards. This is a non-exempt, hourly position.

Requirements

High school diploma or GED.
Successful and stable employment history.
Cash management skills.
Must be at least 18 years of age.
Must have reliable transportation.
Must be able to work long hours, scheduled or unscheduled, including nights, weekends, and emergencies.
Ability to perform the job duties of all positions in the restaurant, including pizza delivery.
Ability to lead a team during a shift without supervision.

Nice To Haves

Bilingual ability in certain markets.

Responsibilities

Demonstrate restaurant operations skills and ensure products meet Papa John's quality standards and accurately reflect customer orders.
Respond promptly and professionally to customer concerns and issues.
Solicit customer feedback, share it with the team, and use it to improve operations and build brand loyalty.
Communicate, train, and promote quality standards using available tools, including the Operations Manual and Team Member Handbook.
Supervise the restaurant team and maintain adequate shift staffing based on projected sales.
Train team members to exceed customer expectations, enforce uniform and appearance standards, and coach for improved performance.
Build a quality- and customer-focused team atmosphere characterized by teamwork, energy, and fun.
Contribute to sales goals by providing prompt, friendly service and building check averages through product training and sales execution.
Contribute to profit goals by staying within company guidelines and target goals and accurately using the PROFIT System.
Execute cash management duties.
Assist with inventory management using company systems and guidelines to minimize loss.
Manage company assets by keeping the restaurant clean, safe, and organized and ensuring compliance with safety and security standards.
Be able to perform the job duties of all restaurant positions, including pizza delivery.
Lead a team during a shift without supervision.